Skip to content

Konstantinos Tsoukalas

Konstantinos is the founder and administrator of Wintips.org. Since 1995 he works and provides IT support as a computer and network expert to individuals and large companies. He is specialized in solving problems related to Windows or other Microsoft products (Windows Server, Office, Microsoft 365, etc.).

23 Comments

  1. rayan watfee
    October 26, 2021 @ 1:40 am

    thanks very very much ,method1 solved the problem

    Reply

  2. Michail
    August 3, 2019 @ 11:11 pm

    The same problem win7,hp /dv7.The first method (uninstall the kb2670838 update) applied and the problem solved.The update kB 2834140 remains installed.Thank you for your help.

    Reply

  3. Redim'dArrayError
    December 27, 2015 @ 9:31 pm

    Damn kb2670838! :-(
    Thank you very much for solving this problem! :-)

    Reply

  4. shashi
    November 13, 2015 @ 11:14 pm

    Thank you so much. My problem got solved…Previously i was thinking its due to some virus..as it was not letting Norton to do scan. But after uninstalling windows update KB2670838 everything seems to working fine.

    Thanks again

    Reply

  5. iman
    October 16, 2015 @ 10:48 am

    thankssssssssssssssssssssssssssss

    Reply

  6. Maruf
    September 23, 2015 @ 2:25 pm

    Do I need to do method 1 and 2 or just one or the other?

    Reply

    • lakonst
      September 24, 2015 @ 4:55 pm

      @Maruf: Try the method 1 and if it doesn't work do method 2.

      Reply

  7. Joanna
    August 24, 2015 @ 12:56 am

    Thank you soooo much! You saved me. :)

    Reply

  8. sridhar
    June 18, 2015 @ 10:06 am

    thanks a lot, the internet Explorer was crashing and now with the first solution it was resolved. thanks a lot for this article. :)

    Reply

    • Teddy Ruckspin
      June 23, 2015 @ 5:33 pm

      Thanks!

      Reply

  9. Marcos
    April 17, 2015 @ 3:04 am

    Thanks! Problem solved!!

    Reply

  10. Marcos
    April 17, 2015 @ 3:03 am

    Thanks fellow!

    Reply

  11. ces
    March 7, 2015 @ 6:34 pm

    @lakonst: thanx for your help. This is how I fixed the problem:

    I have this dual-graphic card configuration in my laptop, Intel and AMD. With the driver CD that came with the computer, I had first installed the Intel driver (April 2011 version), then the AMD driver. The AMD driver also changed the Intel driver to a May 2011 version (this is when the problem started, with only the April 2011 Intel driver installed and no driver installed for the AMD graphics card, I discovered the problem didn't exist yet. Only after installing the AMD driver from the CD).
    Updating the Intel driver wasn't possible, none available on the computer manufacturer's support site and Intel's update app gives a message that I have a 'customized manufacturer driver', so no updates. Installing the newest AMD driver from AMD's site didn't fix the problem, but I discovered it also didn't change the May 2011 Intel driver.

    Now I could fix the problem by first installing the 'old' April 2011 Intel driver from the CD, then the newest AMD driver from AMD, which leaves the old Intel driver unharmed.

    Reply

  12. ces
    March 5, 2015 @ 7:38 pm

    This error occurs all the time when I'm trying to view a flash-player movie. KB2834140 (method 2) is already installed, so are the latest AMD drivers (method 3), but I'm still experiencing this error. It was partly fixed when I started to run IE as Administrator (at least doesn't produce the error right away when loading the site, but it comes randomly at viewing time).

    Problem is, if I uninstall KB2670838 (method 1), Internet Explorer 11 is also automatically uninstalled and I end up with IE 8 again on my Windows 7 Pro SP1 computer. When I try to reinstall IE 11, KB2670838 is also reinstalled. With old IE 8 a lot of modern sites really don't work like they should. I don't like Chrome or Mozilla, really want IE. Is there any solution? Never had any problems with this computer when I was using IE 9, but I can't get IE 9 or 10 on Microsoft's site anymore. Also no system recovery because I reïnstalled Windows on a new hard drive when my old one got corrupted.

    Reply

    • lakonst
      March 7, 2015 @ 8:31 am

      @ces: Disable Hardware Acceleration when play videos and see if it helps. (Right-click on video select Settings and uncheck the "Enable Hardware Acceleration" checkbox).
      If this doesn't solve your problem:
      1. Remove IE 11
      2. Download & install IE 10 manually (32bit, 64bit)
      3. Install this MS Toolkit to prevent the installation of IE 11.
      Good luck.

      Reply

  13. mak
    February 22, 2015 @ 8:54 pm

    Thank bro.
    I've been looking for weeks for the same problem. I troubleshooted according to your advise. Hope it works.

    Reply

  14. Zozou
    January 15, 2015 @ 5:25 am

    thanks for help :)

    Reply

  15. mahlucky
    January 10, 2015 @ 8:37 pm

    Thanks. Is there any way to block auto update "kb2670838"?

    Reply

    • lakonst
      January 11, 2015 @ 11:17 am

      @mahlucky: Yes, go to Windows Update application. Click to view the Available Updates. Then Right-click on the update that you don't want to be installed and select 'Hide Update'.

      Reply

  16. Marcos
    December 29, 2014 @ 11:48 pm

    Thank you very much, you have solved a problem for me!!!

    Reply

  17. Rachita
    December 23, 2014 @ 7:01 pm

    Thank you very much… I've been searching for a solution for weeks… This was it! Thanks!

    Reply

  18. mikhaild
    December 18, 2014 @ 5:50 am

    Thank you very much!

    Reply

  19. Sachin
    December 17, 2014 @ 12:39 pm

    Thank you for your help!

    Thank you

    Reply

Leave a Reply

Your email address will not be published. Required fields are marked *