Fix: Your connection is not private error in Chrome

The "Connection is not private" or "DNS PROBE FINISHED NO INTERNET" error messages in Chrome may be displayed on websites that use user authentication and encryption in a secure channel, in order to protect the exchanged data, like a banking website, Gmail, Hotmail, etc. These websites are based on the HTTPS communication protocol (e.g "HTTP over TLS", "HTTP over SSL" or "HTTP Secure") which provides security capabilities to the standard HTTP communication.

In most cases, the "your connection is not private" error message be may displayed on Chrome, if the computer clock displays the wrong date and time. But, in several cases the "connection is not private" message is displayed, even if the date and time settings are correct, so I wrote this guide to help people that face this problem to resolve it easily.

How to solve the "Your connection is not private" or the "This Webpage is not available" error messages on Chrome (Windows 8, 7 & Vista).

Before you continue to the solutions below:

1. Make sure that your date and time settings are correct. To do that:

1. Click on the Date and Time icon in the lower right corner.

2. In the window that opens, click on Change date and time settings.

3. Press the Change date and time link to ensure that you have setup the correct date/time/year in your computer.

4. When finished with date/time, press Change time zone to ensure that you have the proper time zone.

5. Restart your computer and then try to access a HTTPS page in Chrome. If the problem persists, proceed to the next suggestion.

2. Make sure that you have installed Service Pack 3 if you are using Windows XP, or Service Pack 2 (32bit, 64bit) if you are using Windows 2003. To ensure that:

1. Right click on the Computer icon and select Properties.

2. Under System text label, you should see what Service Pack edition (number) is installed on your computer.

Solution 1: Disable all Chrome extensions.

Solution 2: Disable your Antivirus.

Solution 3. Change Advanced Sharing Settings.

Solution 4. Change DNS settings.

Solution 5: Type the word "danger" or "badidea"anywhere on Chrome browser window.

Solution 6: Use another browser.

Solution 1: Disable all Chrome extensions.

As first troubleshooting action, try to disable all Chrome extensions, because an extension may be obstructing your SSL connection. To disable Chrome extensions.

1. From Chrome menu , choose Settings.

2. Choose Extensions at the left pane.

3. Uncheck the Enable checkbox next to each extension.

4. Restart Google Chrome and try to reach a supported HTTPS page (e.g. Google mail, Yahoo mail, Hotmail, etc.)

Solution 2: Disable your Antivirus.

If you use an antivirus or firewall program that protects you from Internet traffic, try to disable the Internet (Web) protection or totally uninstall it.

For example: if you 're using AVAST antivirus, then go to Settings > Active Protection > Web Shield > Customize and Uncheck the the Enable HTTPS scanning box.

Solution 3. Change Advanced Sharing Settings.

1. Navigate to Control Panel.

2. Change the View by (on the top right corner) from Category to Small icons.

3. Open Network and Sharing Center.

4. From the left, choose Change advanced sharing settings.

5.  Click the drop down arrow at the Home or Work or at the Public network profile.

6. Turn off the following options:

1. Network Discovery
2. File and printer sharing
3. Public folder Sharing

5. Scroll the page down and Turn on the following option:

1. Password protected sharing.

6. Click Save changes.

7. Restart your computer.

8. Open Chrome and see if the HTTPS connection error is solved.

Solution 4: Change DNS Settings.

1. Go to Control Panel > Network and Sharing Center.

2. Click Adapter Settings on the left.

3. Double click to open the active Network Connection (e.g. the "Local Area Connection").

4. Select the 'Internet Protocol Version 4 (TCP/IPv4)' and click Properties.

5. Select "Use the following DNS server addresses" and type the following Google DNS Server addresses:

• 8.8.8.8
• 8.8.4.4

6. Press OK (twice) to close network properties.

7. Restart you computer.

8. Try to connect to an HTTPS website again. If you receive the same error then:

9. Open Command Prompt as administrator. To do that:

In Windows 7 & Vista go to:

• Start > All Programs > Accessories
• Right-click to “Command prompt” item and choose “Run as administrator”.

In Windows 10, 8 & 8.1:

• Right-click at the screen's bottom-left corner and from the pop-up menu, choose “Command Prompt (Admin)”.

10. In command prompt, type the following commands in order:

1. ipconfig /release
2. ipconfig /flushdns
3. ipconfig /renew
4. netsh winsock reset

11. Close command prompt and restart your computer.

12. Open Chrome and connect to an HTTPS website.

Solution 5: Type the word "danger"or the word "badidea" anywhere on Chrome browser window.

This is a little strange solution but – believe it or not – it works:

1. Click anywhere inside your Chrome browser window (outside the address bar) and type the word danger (no need to press Enter). Your browser should automatically open the requested page. (It's crazy, I know!) *

• * In latest Chrome version type the word badidea

Solution 6: Use another browser.

Use another web browser to access HTTPS sites like Mozilla Firefox or Internet Explorer, until Chrome developer team fixes this problem in a newer version.

That's It!

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Konstantinos Tsoukalas

Konstantinos is the founder and administrator of Wintips.org. Since 1995 he works and provides IT support as a computer and network expert to individuals and large companies. He is specialized in solving problems related to Windows or other Microsoft products (Windows Server, Office, Microsoft 365, etc.).

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