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329 Comments

  1. Fer
    July 13, 2021 @ 9:07 am

    I love you! Lol!
    Great work! Thanks

    Reply

  2. rod
    February 24, 2021 @ 5:29 pm

    This is brilliant! Works like a charm and isn't over complicated like some other solutions I read. And no need to create a new profile. You just saved me a lot of time and a huge headache!

    Reply

  3. Steve
    February 23, 2021 @ 2:46 am

    You are amazing! Went through the steps not expecting it to work, like everything else but was completely wrong! Thank you so much. Microsoft pay this person

    Reply

  4. Charles
    December 24, 2020 @ 3:55 am

    Re 'Outlook data file cannot be accessed.'
    Problem arose yesterday after "backing up" about 400GB to OneDrive (very slow, still not finished).
    My 4 email accounts in Outlook (client on PC) were all awry and I have spent all today trying to fix it!
    Managed to fix 2 accounts via Account Settings but even after very many attempts I could not get the other 2 to point to their correct data files.
    I would never have thought of your method of using a dummy file and then switching to the correct file – brilliant – it worked!!! (But why I guess we'll never know.)
    Thank you very much indeed!

    Reply

  5. Hendi
    October 19, 2020 @ 10:21 am

    Thank You very much, you save my day

    Reply

  6. Dennis
    October 17, 2020 @ 1:08 am

    The first thing that worked after hours of research.

    Reply

  7. Marcel
    August 12, 2020 @ 5:08 pm

    worked for me aswell. many thanks!

    Reply

  8. Camilo
    June 28, 2020 @ 3:13 am

    Many thanks! You just allowed me to left work a Saturday at 8pm instead of midnight, if I wouldn't have find this, I would have to manually reconfigure 8 computers. God bless you good man

    Reply

  9. Adiwirya Hadisaputra
    April 20, 2020 @ 11:54 am

    Thanks a lots for your support. I this Microsoft support should pay you. Your information is more usefull then them. Thanks.

    Reply

  10. Raru
    March 29, 2020 @ 7:14 pm

    First of all: THANK YOU!!!
    I have tried to transfer emails from outlook 2007 (win7) to outlook 2016 (win10) without any luck!
    Thanks to that simple and great fix it works.
    Quick question: can I delete test file?
    Regards from London 29/03/2020

    Reply

    • lakonst
      March 30, 2020 @ 9:26 am

      Yes you can delete it

      Reply

  11. Andy
    February 7, 2020 @ 2:19 am

    Thank you so so much, you're a genius!! You've no idea how many other "solutions" that I tried before coming across your one….which actually works. I lost a whole weekend with the others because I have several email accounts.

    Reply

  12. cw
    December 12, 2019 @ 3:22 am

    it's working!

    Reply

  13. TD
    November 10, 2019 @ 11:58 pm

    Still works, even for a Windows 10 1903 update data file greater than 2GB on Outlook 365. Love your work.

    Reply

  14. Paul LaFlamme
    November 4, 2019 @ 6:54 pm

    Such a simple thing that I NEVER would have tried. I would have rebuilt the profile next so thank you!

    Reply

  15. Andres Pardo
    October 15, 2019 @ 8:50 pm

    Wow …
    If it wasn't for the comments, I would not have even tried it. Indeed it works! How simple a solution for a maddening problem. Pure genius! :)

    Reply

  16. J M Evans
    September 26, 2019 @ 6:27 pm

    Wonderful. Thank you.

    Reply

  17. Pak Mega Place (www.pakmegaplace.com)
    September 25, 2019 @ 8:05 am

    I came across this issue yesterday. Windows 10, Outlook 2016 (16.0.11929.20234) 32-bit, on-premises Exchange 2010, no Cached Exchange Mode, with an image used in the signature. Removing the signature allowed emails to send, but with the signature included we saw “Cannot send this item”.

    Another confirmation here that turning on Cached Exchange Mode fixed it.

    Glad I spotted this thread!

    Reply

  18. Deb
    August 31, 2019 @ 12:16 am

    Thank You!! Thank You!!
    What a easy a perfect fix
    for losing my mind.

    Reply

  19. Dinesh
    August 26, 2019 @ 6:59 am

    Wow… That's great… Nice explanation… Thank You !!!

    Reply

  20. Eric Burkel
    July 19, 2019 @ 6:07 pm

    Hiya, I have been tearing my hair out due to this issue, but my problem is with an IMAP account (=no Change Folder button appears) and my emails are not being sent.
    Any thoughts??
    Many thanks.
    Eric (from the hot South of France)

    Reply

    • lakonst
      July 20, 2019 @ 9:08 am

      @Eric Burkel: Read Jonathan's instructions in the comments.

      Reply

  21. Sharon
    June 25, 2019 @ 1:17 am

    Thank you. Thank you. Thank you.
    I cannot express my gratitude for posting this solution.
    I tried for 3 days to fix this using the Microsoft forums and the 'SCANPST' repair tool. What a waste of time. I really thought I would have to buy a repair tool or something similar.
    much thanks and love from the UK.

    Reply

    • Alyson
      June 29, 2019 @ 4:46 pm

      many thank yous & blessings
      what a fix I was in …until I found your Fix (o:
      very grateful gal in the north east of England xx

      Reply

    • Matt
      July 11, 2019 @ 3:25 pm

      Awesome thanks so Much!

      Reply

  22. huy tu duy
    May 15, 2019 @ 6:31 am

    perfect solution!!! with love from Vietnam

    Reply

  23. Diglisend
    April 30, 2019 @ 1:14 pm

    Brilliantly simple solution that worked like a charm.

    Reply

    • rupeni
      May 7, 2019 @ 5:20 am

      really helped

      Reply

  24. K Swaminathan
    April 28, 2019 @ 11:45 am

    After struggling for two hours post backup of data pst files, I came acroos your blog. In two minutes my OutLook 365 was restored to receiving and sending. Great analysis by you

    Reply

  25. Jill Marchant
    April 23, 2019 @ 2:39 pm

    Thank you, thank you, thank you,
    Brilliant.

    Reply

  26. anonymous
    April 15, 2019 @ 5:09 am

    Awesome, it works!

    Reply

  27. DrX
    March 14, 2019 @ 8:51 pm

    W00t! 2019 and this still works! Thank you.

    Reply

  28. nB
    March 12, 2019 @ 3:37 pm

    OMG thank you!

    Reply

  29. Ken Ekin
    February 27, 2019 @ 5:45 am

    Thank you bro. You save my fucking life..

    Reply

  30. Caz
    January 28, 2019 @ 1:48 pm

    Brilliant solution that works perfectly! Thank you so much :-)

    Reply

  31. Ebod McGee
    January 20, 2019 @ 4:17 am

    Wow. Some of the easiest things are really that simple. Thanks so much!!

    Reply

  32. Kunal Darwani
    January 19, 2019 @ 10:40 pm

    It actually works !!

    Thanks a lot :)

    Reply

  33. jon
    January 17, 2019 @ 6:30 am

    FINALLY!!! THANK YOU!

    Reply

  34. Ang
    January 5, 2019 @ 11:39 pm

    Worked on current version Office 365 Outlook 2016, thank you!!
    Donation made.
    Maybe update the 'last date edited' so that others can see that this still works with current version in case they don't scroll to read comments? (Like me ;-) I just took a punt as it was a hack easy enough to undo)

    Reply

  35. Fotios
    January 4, 2019 @ 2:39 am

    What about if Outlook does not open at all and we can't access the account settings? Dead end!
    It did not work for me.

    Reply

    • lakonst
      January 4, 2019 @ 9:52 am

      @Fotios: Uninstall and reinstall Office suite.

      Reply

  36. DeGrenata
    December 21, 2018 @ 5:56 pm

    end of 2018 and still valid, respect given, thank you sir

    Reply

  37. Alastair Kerr
    November 29, 2018 @ 2:55 pm

    Worked Perfectly Thanks a Lot !!

    Reply

  38. Bill
    November 27, 2018 @ 9:41 am

    Thank you, thank you, thank you.
    Microsoft you suck!!!!!!!!!!!!!!!!!!!!

    Reply

  39. SPD
    November 16, 2018 @ 8:07 pm

    Thanks!! You're awesome. Works perfectly

    Reply

  40. James
    November 12, 2018 @ 3:59 pm

    Thank you, It worked. James

    Reply

  41. ruliana
    November 11, 2018 @ 10:36 pm

    great solution. It Works.

    Reply

  42. RICLytham
    November 7, 2018 @ 11:18 am

    This works on Outlook 365 – saved me a lot of heart ache.
    Thank you

    Reply

  43. Nick Kudijaroff
    October 13, 2018 @ 9:18 am

    That was a great and quick fix. Thank you for posting this for all to see.

    Reply

  44. Ted Larsen
    October 10, 2018 @ 11:54 am

    Thank you so much for this road side assistance!
    You are simply the best!

    Reply

  45. vinayak gore
    September 30, 2018 @ 11:28 am

    ya.. its good thank you so much

    Reply

  46. Heather
    September 26, 2018 @ 4:47 am

    Thank you!

    Reply

  47. Chris
    August 30, 2018 @ 12:17 am

    Two thumbs up for this solution – it's quick and simple…unlike some other "solutions" I found.

    Reply

  48. Arie Klerk
    August 29, 2018 @ 9:12 pm

    Also in the Netherlands you have saved a life after a horrible day of looking into numerous non-resolutions. Can life be this simple???

    Reply

  49. Hugh
    August 27, 2018 @ 6:37 pm

    Thanks mate, you're a hero.

    Reply

  50. VICTOR SHIAO
    August 20, 2018 @ 7:04 am

    Microsoft support website should post this simple solution instead of their meaningless message, such your data file may corrupted……Because Microsoft can't find this bug.

    Reply

  51. Namu
    August 10, 2018 @ 2:51 pm

    Ultimate solution for POP mail setup.
    Mega thanks

    Reply

  52. Maizesnack
    August 10, 2018 @ 12:33 pm

    Bloody Hell ! … it worked!!!
    It's the first time a www tutorial has ever solved a problem for me … Cheers Guys/Girls ;-)

    Reply

  53. DalecoSP
    August 9, 2018 @ 3:46 pm

    Thanks so much! Office Pro 2010, Outlook 14.0 (32-bit) on Win10, moved PST file to network drive, needed this to fix error 0x8004010F … easy-peasy, followed these instructions to the letter.

    Reply

  54. rob
    August 7, 2018 @ 4:13 am

    Brilliant! Thank you! Microsoft should indeed pay you!

    Reply

  55. Russ Martin
    August 4, 2018 @ 3:14 am

    So Simple
    Thank you

    Reply

  56. fixed
    August 3, 2018 @ 4:16 pm

    great thank you

    Reply

  57. Amit
    July 22, 2018 @ 3:17 pm

    nice work!

    Reply

  58. Judy
    July 5, 2018 @ 11:02 pm

    frikkin' genius solution….thank you sooooo much …saved my backside tonight

    Reply

  59. Mary
    July 4, 2018 @ 9:08 pm

    Clear, perfect instructions..worked PERFECTLY!! Thank you!!!

    Reply

  60. Marvin
    June 23, 2018 @ 10:47 am

    was exactly the one and right solution to that particular problem – explained and illustrated well!
    Thank you so much, Marvin

    Reply

  61. Sarah
    June 20, 2018 @ 12:15 am

    Thank you so much for this! Absolutely brilliant. Can you believe even Microsoft Level 1 support didn't know this? They referred me to Level 2 support! So while waiting for a call back, which won't come until tomorrow, I googled the issue, found your website and fixed the issue based on your instructions in a matter of seconds. The only step I skipped was to create a Test file. Thanks again! Will happily make a donation!

    Reply

  62. Peter van der Sloot
    June 15, 2018 @ 6:01 pm

    I can only echo all those messages of exultation. Wonderful. Thanks so much. Worked a treat.

    Reply

  63. JOSEPH
    June 11, 2018 @ 4:02 am

    MY HERO OF THE DAY!!!! GREAT

    Reply

  64. varma
    May 27, 2018 @ 10:26 am

    It's Great.Thank you very much for the solution.

    Reply

  65. Joe Sabo
    May 23, 2018 @ 8:29 pm

    WOW! This actually works. A simple and direct solution that does not involve much time, unlike the MS solution or that from other "experts."
    One warning however, be sure you have deleted all old emails from your pop accounts or they will come in as unread. It can take a long time to delete all the "new" email.

    Reply

  66. Mukesh sharma
    May 8, 2018 @ 10:58 am

    I tried and worked very well. Thank you

    Reply

  67. Larry
    April 25, 2018 @ 2:25 am

    How perfectly inciteful!! Researched problem on MS for two hours. Solved my problem in 10 minutes after finding your site. Many thanks

    Reply

  68. Rob
    April 19, 2018 @ 9:41 pm

    Perfect. Works with Outlook 2016 too. You're a life-saver! Thank you for taking the time to share this info. Much appreciated.

    Reply

  69. Hemant
    April 13, 2018 @ 1:49 pm

    Super,, works perfect!

    Reply

  70. Mac
    April 5, 2018 @ 4:02 am

    OMG!!! You are the bomb!! Your VERY SIMPLE solution worked where all the experts solutions have FAILED!!! Donation sent!! Thanks so much!!!

    Reply

  71. Wendy
    March 26, 2018 @ 3:53 pm

    What is the fix if you cannot open Outlook because of the moved PST files?

    Reply

    • lakonst
      March 27, 2018 @ 12:05 pm

      @Wendy: The first option is to move back the PST file. The second option in to create a new empty PST file and to use that PST file to store your messages.

      Reply

  72. JSeagull
    March 12, 2018 @ 2:21 am

    Many thanks! A simple solution, brilliantly explained, and illustrated – worked first time on two email accounts that I had moved to another location, triggering the "file cannot be accessed" error.

    So glad I didn't have to enter the Microsoft "Help" jungle for a 10 page solution that doesn't work. On second thoughts, they should sign you up!

    Great job, donation sent.

    Reply

    • Prabath Ranjan
      March 15, 2018 @ 11:03 am

      Thanks.. Yes.. Very easy also..

      Reply

    • Zia
      March 16, 2018 @ 6:38 pm

      The instructions don't seem to work since my problem is with a gmail (IMAP) account that links with my outlook 2010 account (exchange server). Do I go through your process for the outlook acct. even though the error message references the gmail account?

      Reply

      • lakonst
        March 16, 2018 @ 8:04 pm

        @Zia: The instructions work only for POP accounts.

        Reply

        • Jennifer
          August 22, 2019 @ 10:03 pm

          What do you do for IMAP?

          Reply

          • lakonst
            August 28, 2019 @ 10:50 am

            @Jennifer: Read Jonathan's instructions in the comments below…

    • Luis
      March 19, 2018 @ 7:37 pm

      Thanks buddy, it worked for me!

      Reply

  73. Dean
    February 3, 2018 @ 4:37 pm

    Worked fantastically. Donation sent. Good luck!

    Reply

    • Macharia Maina
      February 7, 2018 @ 7:34 am

      You are a life saver!! Worked very very well!! Thanks for posting!!

      Reply

  74. Lynda
    January 24, 2018 @ 4:53 pm

    Also worked on Outlook 2016. I was tidying up my folders and moved the Outlook file and your solution worked perfectly. Thank you. Agreed…way better than MS support site.

    Reply

  75. Betty Opara
    January 11, 2018 @ 11:14 am

    Thank you. Well appreciated

    Reply

    • Dana
      January 17, 2018 @ 3:03 am

      This worked well with Outlook 2013 on a previously crashed WIndows 10 machine. Although the solution is working, the PST file i am using AND the PST file that is attached to TEST both apparently are being used by Outlook (they increment their save date identically.) Is this a problem?
      And i have a little red X on my outlook icon in the tray. My previous version did not have this "feature". Is there anything to be concerned about with either of these?

      Reply

      • lakonst
        January 17, 2018 @ 12:04 pm

        @Dana: Copy all emails from the TEST folder to the default INBOX folder. Then at ACCOUNT PROPERTIES, click the DATA FILES tab and set as default PST data file the one that you want. Restart Outlook and navigate again to DATA FILES tab. Remove any unused PST file from the list and you 're done!

        Reply

  76. Kenneth
    January 10, 2018 @ 11:37 pm

    I have the same issue. User has her mailbox and three others attached (yes Exchange environment). The change folder button is absent. Is this because of the Exchange environment?

    Thanks

    Reply

    • lakonst
      January 11, 2018 @ 10:35 am

      @Kenneth: I think yes. If you have Exchange Account you don't have to transfer the e-mails.

      Reply

  77. Ted
    January 10, 2018 @ 9:50 am

    Saved me a ton of work, thank you!

    Reply

  78. Outlooker
    January 8, 2018 @ 11:59 am

    Thanks, it helped

    Reply

  79. Manoj
    January 3, 2018 @ 6:28 pm

    Really thanks it's very very useful post. Thanks again.

    Reply

  80. Craig Hunter
    December 9, 2017 @ 12:52 am

    Just to say many thanks. A recent Dec 2017 windows 10 update crashed my old MS Office 2003 Outlook – it just gave registry error (and no e-mail!) so I bought new Office 365, 2016 figuring it was about time I got a bit more up to date with MS Office. Then I was stumped with this relevant send/receive outlook e-mail problem till I searched online and found your post. Note, for what it's worth I followed your instructions exactly and it worked a treat on my account (administrator) but I also have other family user accounts on my PC. When initiating Office 365 2016 on another account for the first time, the outlook e-mail worked fine even though I had only applied your fix to Outlook on my user account. Not sure if this is of any relevance to anyone else.

    Reply

  81. Brian Ervin
    December 2, 2017 @ 12:37 am

    Awesome!!!!!

    Reply

  82. DARKO
    November 22, 2017 @ 5:18 pm

    Thanx. Really excellent and professional help. Thanx again.

    Reply

  83. Jerry Byrd
    October 25, 2017 @ 5:21 pm

    How do I donate?

    Reply

    • lakonst
      October 27, 2017 @ 11:03 am

      @Jerry Byrd: There is a donate button at the end of each article! Thank you for your support.

      Reply

  84. partho dash
    October 2, 2017 @ 7:02 am

    Thank you very much bro.

    Reply

  85. Scott
    September 23, 2017 @ 9:19 am

    Perfect solution to a problem I could not solve myself. Thank you very much.

    Reply

  86. Marios
    September 21, 2017 @ 5:04 pm

    Perfect solution!
    Thanks a lot

    Reply

  87. Frank
    September 21, 2017 @ 12:30 pm

    Thank you very much!!
    This works like a charm .. as well for Outlook 2016

    Reply

  88. chris
    September 21, 2017 @ 9:20 am

    GREAT Tip !

    Reply

  89. JAHANGIR ALAM
    September 9, 2017 @ 2:18 pm

    Thanks a lot, its working

    Reply

  90. Mekeya
    September 1, 2017 @ 1:50 pm

    Thanks. This worked.

    Reply

  91. Adam
    August 24, 2017 @ 1:11 am

    Great stuff and thank you! I take all my Microsoft cusses back!

    Reply

  92. Reza
    August 13, 2017 @ 2:46 am

    Thanks. It worked for me too. I am using Office Professional 2016 on Windows 10 (64 bit). Simple and brilliant approach.

    Reply

  93. HowToSnippets
    August 4, 2017 @ 10:45 am

    Thank you. I got this error when moving the .pst files to another drive.

    Your solution did the trick.

    Reply

  94. Dilip Parmar
    July 27, 2017 @ 10:35 am

    Hi,,, Thank you very much for saving my time!

    Reply

  95. Tim
    July 24, 2017 @ 9:33 am

    Thank you so much – what a life saver!! :)

    Reply

  96. David M
    July 23, 2017 @ 8:59 am

    So useful!! Thanks

    Reply

  97. MAT
    July 21, 2017 @ 4:16 pm

    Thx, worked for me!
    Never thought it would be this simple

    Thanks again!!!!

    Reply

  98. Alan Warren
    July 16, 2017 @ 10:26 am

    Thanks, good solution.
    Sincerely appreciated!

    Alan

    Reply

  99. popsys
    July 14, 2017 @ 6:46 pm

    Fantastic! what a brilliant solution!
    My problem occurred in Outlook 2010, due simply to renaming the original pst, on performing the procedure above, mail slow started immediately, doesn't appear as though I may need to repeat this for all sub-folders, if I do no big deal.

    Many Thanks indeed

    popsys

    Reply

  100. Geoffrey C.
    July 12, 2017 @ 9:52 am

    Thanks! Saved me a few hours of stress, and much better than MS's solution.

    Reply

  101. Brad
    July 9, 2017 @ 6:49 pm

    Thank you so much! Works in Outlook 2016 also.

    Reply

  102. STEVEN R CRISS
    July 5, 2017 @ 6:52 pm

    thank you – saved the day

    Reply

  103. khaled mohamed
    June 28, 2017 @ 2:14 pm

    thanks it works well .great way

    Reply

  104. Bob Snyder
    June 26, 2017 @ 1:13 am

    Thank you! You saved me a LOT of hair pulling, shouting, etc. Great tip!

    Reply

  105. AdrianR
    June 16, 2017 @ 7:54 pm

    I had this issue having moved pst files over to a new PC, having moved my Win 10 data and user across using PCmover. The latter is a good tool but seemingly not flawless. MS' tips for solving this did not work. This solution is simple and effective – thanks a lot! Appreciated.

    Reply

  106. Ramesh
    June 10, 2017 @ 3:37 pm

    Awesome, thank you! Worked perfectly.

    Reply

  107. adem
    June 8, 2017 @ 12:03 pm

    works like a charm, thank you

    Reply

  108. Prashant C Upadhye
    June 2, 2017 @ 9:30 am

    Thanks this setting is worked for me.

    Regards,
    Prashant Upadhye

    Reply

  109. Guy Pringle
    May 25, 2017 @ 1:48 pm

    Still works.Thank you!

    Reply

  110. Tony
    May 25, 2017 @ 1:12 pm

    Office 2016 – worked – yay !

    Reply

  111. R.D.
    May 20, 2017 @ 9:02 pm

    I am running Office 2010 Home, 64-bit/x64-processor, on a Windows 10 platform.
    I used to have my .PST on a tower hard drive, then transitioned over to a portable thumb drive, then onto a TB external hard drive.
    All this ran well for a long time. Then I think some sort of corruption occurred when being logged into a Library Think-Pro all-in-one and haven't been able to access my .PST since.

    Not enough time to search elsewhere as I am in emergency restore mode trying to fix this "reported error (0x80040010F) : 'Outlook data file cannot be accessed." problem.

    But wanted to know will all my old Outlook subfolders and old email be restored should I get this to work?

    Reply

    • lakonst
      May 21, 2017 @ 9:26 am

      @R.D.: Yes

      Reply

  112. Mahesh
    May 17, 2017 @ 1:05 pm

    This saved my ass! Thanks mate :D

    Reply

  113. niceguy
    May 3, 2017 @ 1:27 pm

    great work thanks for the work around

    Reply

  114. Clive Jackson
    May 2, 2017 @ 9:15 am

    At last a way to fix this problem in double quick time.
    Thanks for sharing this fix.
    clivej

    Reply

  115. Uzair Mirza
    April 25, 2017 @ 4:02 pm

    Thank for brilliant support. it worked

    Reply

  116. Jacques
    April 24, 2017 @ 2:57 pm

    Works excellent …

    Reply

  117. p.martin
    April 23, 2017 @ 7:16 pm

    outstanding….. after 4-5 hours of repeatedly thinking things through and searching for a solution, i found this webpage (https://www.wintips.org/how-to-fix-outlook-data-file-cannot-be-accessed-solved/). What a quick and easy way to reset ones send/and receive function. thank you. i will check-in to wintips.org first, the next time I have a W10/OL2010 problem.

    Reply

  118. Ross
    April 2, 2017 @ 2:15 am

    Thank you! Worked for me on Outlook 2016.

    Reply

  119. Eric
    March 23, 2017 @ 3:30 am

    Thank you!! So helpful!

    Reply

  120. Alan
    March 6, 2017 @ 12:57 pm

    Great work! Thanks for your help!

    Reply

  121. al
    February 17, 2017 @ 5:26 am

    thank you. this solved the issue

    Reply

  122. Jane
    February 15, 2017 @ 11:44 pm

    Thank you! Something simple that actually worked!

    Reply

  123. Ben Ho
    February 15, 2017 @ 2:37 am

    it worked, great, thanks. Id happily donate $1but I don't like transferring money online.

    Reply

  124. Peter
    February 6, 2017 @ 9:21 am

    Thanks very much, worked a treat – my .pst file became unavailable after moving it onto a different drive, this fixed it.

    Reply

  125. Wayne Leiser
    January 30, 2017 @ 4:49 pm

    Still works on Outlook 2016. Thank you so much!

    Reply

  126. tuanle
    January 13, 2017 @ 6:01 pm

    Thanks so much, it working.

    Reply

  127. Mustafa
    January 11, 2017 @ 1:15 pm

    You are the best

    Reply

  128. Du
    December 28, 2016 @ 7:24 am

    Thanks!

    Reply

  129. Andrew
    December 27, 2016 @ 4:10 am

    Hey thanks very much – I tried everything I could think of and just couldnt get it to work. I cant believe the crap you have to do just to move your PST file to another location – My C Drive was getting full so I moved the huge PST files and BAM nothing worked anymore – thank god there are people like you willing to help other people out – thanks heaps!

    Reply

  130. Suzanne Apel
    December 23, 2016 @ 9:02 pm

    Thank you! Worked just as you described.

    Reply

  131. Rohan Monis
    December 23, 2016 @ 9:31 am

    Thank you so much :)

    Reply

  132. Matthew Green
    December 20, 2016 @ 10:38 am

    Thank you – this helped me a lot yesterday whilst I was carrying out a remote session with a customer.

    Reply

  133. Kevin
    December 20, 2016 @ 3:15 am

    Worked for me. I even had changed all registry entires. Outllook much store configuration data outside of registry?

    Reply

  134. anna
    December 4, 2016 @ 1:18 am

    You saved a sleepless night! and I love the idea of kidding it by pointing away then back again :)

    I'd moved documents etc into D drive on new pc + Windows 10, and Office 2016 includes Outlook file within the document folder so moved it too…. I could see the emails, just couldn't send/receive aagh…
    Thank you so much for such a quick and simple solution

    Reply

  135. Clippy
    November 30, 2016 @ 9:51 pm

    Thanks, Worked with Outlook 365. Problem occured when I moved pst file from a non- my documents, into the default outlook pst folder.

    Reply

  136. Claudio
    November 28, 2016 @ 8:24 am

    Thank you! Problem solved!!

    Reply

  137. Joe
    November 26, 2016 @ 3:57 pm

    Thank you worked perfect!!

    Reply

  138. Owenw
    October 31, 2016 @ 2:31 pm

    Excellent.

    Reply

  139. Lewis
    October 16, 2016 @ 12:10 am

    scanpst.exe worked for me!!!

    Reply

  140. voja
    October 13, 2016 @ 10:18 am

    KING of Solution… Thanks a lot

    Reply

  141. Joan
    October 12, 2016 @ 2:18 am

    OMG! Thank you so much! Finally found this solution… could have been easier if I found it a month ago! Brilliant!!!!

    Reply

  142. Mark
    October 4, 2016 @ 2:24 am

    Wow! not intuitive at all but saved me many more hours after spending a few already. Thanks so much

    Reply

  143. Ilan
    October 1, 2016 @ 3:06 pm

    Brilliant. thanks a lot!

    Reply

  144. Rok
    September 26, 2016 @ 11:53 am

    yes very helpful was trying for hours by myself

    Reply

  145. Ntaba
    September 2, 2016 @ 8:21 am

    This was helpful thank you

    Reply

  146. nicolejonesnj
    August 26, 2016 @ 10:06 am

    @gregblaze: Create a new profile is generally resolved the issue. It worked in my case. Also check where each of your email accounts is delivering mail. After migration to Outlook 2010, the location is missing. You can check it from here: Click File/Account Settings. Select account. click the button “Change Folder”, select where you want the mail delivered and done.

    Reply

  147. gregblaze
    August 25, 2016 @ 7:41 am

    I migrated from Outlook 2007 to Outlook 2010. When I am trying to send mail. I received this error: Sending reported error (0x8004010F) : 'Outlook data file cannot be accessed.' I searched online and found the error means a corrupt profile. I tried to create a new profile as discussed in the article but still get the same error message. Any suggestions would be greatly appreciated.

    Reply

    • lakonst
      August 26, 2016 @ 9:07 am

      @gregblaze: Try to repair Outlook PST file with SCANPST.
      If you still have problems then create a new Outlook profile.
      2. Launch Outlook and use the new profile to setup your email account and 3. Import your Outlook 2007 pst file to the new profile.

      Reply

      • gregblaze
        August 29, 2016 @ 4:47 am

        @lakonst: Thanks for your solution. I have run the SCANPST 2-3 times. After scanning, the tool shows that I have files that need to be repaired. When I click on the Repair button, the program freezes and does not respond. I checked Task Manager, it shows the Scanpst program is Not Responding? Now what?

        Reply

        • lakonst
          August 30, 2016 @ 11:35 am

          @gregblaze: Create a new profile and try to import the PST data file!

          Reply

          • gregblaze
            August 30, 2016 @ 12:40 pm

            @lakonst: I tried to create a new profile but still get the same error message.

            I again ran "scanpst" which performed correctly then the repair, which I left to run overnight. In the morning I noticed it appeared to be still running and checked the task manager which said it was not responding. Now what?

          • lakonst
            August 30, 2016 @ 7:46 pm

            @gregblaze: Did you have a backup of your PST, to try it instead? Otherwise leave the repair to finish. (sometimes takes very long time).

  148. Mike
    August 20, 2016 @ 2:14 pm

    Normally I don't have a lot of luck with on-line help with computer problems but this worked like a charm. Thank you very, very much.

    Reply

  149. Guy Beauchamp
    August 12, 2016 @ 2:43 pm

    Genius!

    Reply

  150. Dr. Erich Fischer
    August 7, 2016 @ 3:02 pm

    Thank you so much. very Helpful!

    Reply

  151. Angie
    August 5, 2016 @ 6:59 am

    You sir are a legend among men

    Reply

  152. Ahmed
    July 31, 2016 @ 9:53 am

    Thank you, it was helpful

    Reply

  153. Vitor Tavares
    July 30, 2016 @ 2:39 am

    Thank you so much!!!

    Reply

  154. Kian
    July 27, 2016 @ 7:30 am

    thanks, that was helpful

    Reply

  155. ade
    July 21, 2016 @ 9:00 am

    thank you very much

    Reply

  156. Amy Kilter
    July 14, 2016 @ 1:17 am

    Worked perfectly… donated $5!!!

    Reply

  157. Seungho
    July 12, 2016 @ 7:21 am

    Thank you so much!!!

    Reply

  158. Ed Kissel
    July 1, 2016 @ 6:39 am

    Wow after spending hours and days to get outlook 2010 email to send and receive email including finding correct incoming and outgoing email server account settings, I landed on your website. Your fix immediately worked! :-) I echo all the thank yous from others who have replied before me. You are my hero!
    Ed

    Reply

  159. ARmokha
    June 27, 2016 @ 10:42 am

    EXCELLENT

    Thanks a lot. It resolved my issue so quickly!!

    Reply

  160. Michael
    June 17, 2016 @ 5:54 am

    Thank you …Good one

    Reply

  161. B.T.L
    June 16, 2016 @ 5:22 am

    Thank you so much! It just works, quickly & simply.

    Reply

  162. Condoleeza
    June 14, 2016 @ 4:50 pm

    Thanks so much! I am not at all tech saavy and your instructions made it so easy to resolve. Thanks to the other posters who mentioned that you only create the TEST file once and use it for each account. It took quite a while for the emails to download but they all came through and everything is working great now.

    Reply

  163. Sandun
    June 13, 2016 @ 9:11 am

    working smooth!! thanks a lot, you done a great job here

    Reply

  164. Lane
    June 2, 2016 @ 3:59 pm

    This worked great! Thanks for your help!

    Reply

  165. Richard
    May 20, 2016 @ 3:50 pm

    Worked perfectly for me too! Thanks!

    Reply

  166. Saph
    May 9, 2016 @ 10:50 pm

    Thanks so much! worked for me too

    Reply

  167. Amit K Singh
    May 9, 2016 @ 9:02 am

    it worked….Thanks a lot:)

    Reply

  168. Tony
    May 6, 2016 @ 5:59 pm

    Dude you're the champ.. Simple yet effective!

    Reply

  169. Maxine
    April 30, 2016 @ 5:49 am

    Oh my gosh!!! What a great and simple fix. Thank you so much for helping with this. Lifesaver!

    Reply

  170. Steven
    April 21, 2016 @ 6:50 am

    Just an FYI (and a thank you – this one's been bugging me for over 30 mins), this still doesn't fix the Move To -> {previously selected folder} – you've got to select it again :(

    Reply

  171. heleen
    April 15, 2016 @ 4:10 pm

    You are a genius!

    Reply

  172. Thanh The
    March 31, 2016 @ 6:24 am

    Thank you very very much!!!.

    Reply

  173. William
    March 28, 2016 @ 4:10 pm

    Thank You Very Very Much!!!! You are AWESOME!! I deleted the main file and tried System restore and other tricks but didn't quite get it to how it was initially. This completed the process. To be honest, even our IT guy couldn't do it.

    Reply

  174. Frustrated Steve
    March 16, 2016 @ 11:02 am

    I was getting VERY frustrated after I moved my .PST between machines. The answers on the Microsoft site were useless.
    This simple routine has done the job!

    Reply

  175. Paul
    March 16, 2016 @ 2:40 am

    Thanks
    PP

    Reply

  176. Deepak
    March 2, 2016 @ 8:15 am

    Thanks a lot. It worked fine and resolved the problem.

    Reply

  177. Binh
    February 29, 2016 @ 12:40 am

    I too wanted to say THANKS for the fix! That's worked a charm. I had to rename a user account in Windows and this 'broke' Outlook sending/receiving. Even though I specified the correct .pst file, it wouldn't stick. It wasn't until I used your fix by attaching it to another new .pst file again then reverting it back to the correct on that the problem was fixed.

    Reply

  178. Vance
    February 28, 2016 @ 9:07 pm

    Thanks a million!! Went to a few other places and instructions were inconsistent and/or didn't work for my setup. Above steps is short & worked perfectly for Outlook 2016 and Windows 10.

    Reply

  179. Mark
    February 27, 2016 @ 6:22 pm

    Worked Great! Now how do i restore my contacts?

    Thanks

    Reply

    • lakonst
      February 28, 2016 @ 11:58 am

      @Mark: Your contacts are already there!

      Reply

  180. Yogesh
    February 24, 2016 @ 11:03 am

    Thanks – worked – what else can I say.

    Reply

  181. Brian Stalter
    February 23, 2016 @ 5:57 pm

    Worked Perfectly. Thanks!

    Reply

  182. Simphiwe
    February 10, 2016 @ 12:30 pm

    Thanks useful indeed.

    Reply

  183. Nicole Jones
    February 10, 2016 @ 5:02 am

    You need to make sure that same PST is not being used on different system by some other user simultaneously as it often happens that a user exports his PST file with Import-Export Wizard feature and Imports that PST on a different system and uses the same PST. This is also one of reasons for PST Corruption as Outlook data file is very easily prone to errors that’s why we should handle all issues in MS Outlook carefully.

    Reply

  184. J.L. St-Arnaud
    January 28, 2016 @ 8:18 am

    Sincere thanks for the practical instructions to fix a recurring (yearl, change .pst name to include year) dilemma.

    Reply

  185. Ana
    January 24, 2016 @ 7:56 pm

    Thank you so much for the fix! :) Been driving me mad!!

    Reply

  186. Jess Moore
    January 22, 2016 @ 5:09 pm

    I didn't believe it would work. It did. In my case, did not have to create "test". The computer created a folder called "My Outlook files (1)", with an Inbox under it. I used that. Followed other steps as if I had created "Test".
    FABULOUS FIX! I DONATED $10 via PayPal.

    Reply

  187. Buddhika
    January 13, 2016 @ 10:31 am

    Done and Thanks…

    Reply

  188. Monte
    January 8, 2016 @ 5:22 pm

    WOW – what a bizarre fix, but it worked! Kinda like when you cat is nagging you for food but there is already some in the bowl, so you grab him and point his head at it and he starts eating…..

    Reply

  189. PHil
    January 7, 2016 @ 7:30 pm

    You are a genius

    Reply

  190. Jay
    January 3, 2016 @ 12:49 am

    Awesome, thank you! Worked perfectly.

    Reply

  191. Jon
    January 1, 2016 @ 11:39 pm

    Using Windows 10 and Outlook 2016. This fix worked like a charm! Thank you for the post!

    Reply

  192. Allison
    December 31, 2015 @ 8:24 am

    HUGE help! Wasted hours trying to use the Outlook repair tool and finding the appropriate .pst files. Your method worked like a charm. Thank you!

    Reply

  193. Mike
    December 30, 2015 @ 10:31 am

    Thanks much for the spot-on fix. I tried the method explained on Microsoft.com to fix the problem with no joy–then saw this and it worked like a charm. One additional thought–the reason I broke the linkage in the first place was cleaning up and consolidating archive.pst files. After employing this fix, the user may wish to go back in to File Explorer and delete the extraneous "test" file. Also, when you open Outlook after the fix, you'll need to redirect to the new file name when prompted. Cheers!

    Reply

  194. dan kennedy
    December 28, 2015 @ 10:21 pm

    I hope someone is still monitoring this issue. I have Outlook 2010 with an IMAP e-mail account. I can see my problem but I don't know what to do about it. I can't make this fix work because the "Change Folders" option doesn't appear as shown in the example.
    I have Windows 10 pro and had to do a reset because of various other problems. After I was up and running again I had to restore my .pst file from "Windows.old" so now i have two inboxes. The old .pst is in a different location. I'm afraid to mess around too much because above all else I don't want to lose my old e-mails, contacts etc.

    Reply

  195. Georg
    December 15, 2015 @ 11:21 am

    Danke! Einfach und gut!

    Reply

  196. brad
    December 11, 2015 @ 9:07 pm

    Much easier than Microsoft's instructions. Thanks to whoever put this together.

    Reply

  197. taufik huzaemi
    December 10, 2015 @ 9:37 am

    delete email account facebook

    Reply

  198. Jesse Morgan
    December 6, 2015 @ 5:24 pm

    Thank you very much for the solution. I tried to make a Donation but I keep getting rejections related to the Paypal. I use to use Paypal but not any longer so I was trying to pay with my Visa credit card. I would love to make a Donation if you can provide me method that will work.
    Thanks
    Jess

    Reply

  199. Nenad
    December 5, 2015 @ 11:36 am

    Thanks, I was lucky to find this early right after I moved the pst files and problems arrived.
    I can't understand why Microsoft has not offered straight forward solutions when moving pst files to another folder for the accounts. It is not even mentioned in the procedure "Moving your pst file to another folder".

    Reply

  200. MarkReed
    November 30, 2015 @ 5:29 pm

    Much thanks for this clever solution. You have earned a donation, for sure.

    Reply

  201. Qamar
    November 22, 2015 @ 4:24 pm

    Great!!!

    it worked on Microsoft outlook 2016 as well.

    Reply

  202. m.e. diaz
    November 20, 2015 @ 9:37 pm

    Awesome post! Extremely helpful – Thanks!!

    Reply

  203. Bok Wong
    November 18, 2015 @ 1:09 pm

    Awesome … I've been working on this for hours & now it's solved.
    Thanks a lot, pal :-)

    Reply

  204. Phil
    November 13, 2015 @ 1:02 am

    Thank you thank you thank you thank you!!!!!!!!!
    Works like a charm – wasted hours making new mail profiles, trying to export and import .pst files etc. What a star!

    Reply

  205. S.M. Bahauddin Bakhtiar
    November 4, 2015 @ 8:56 am

    The instruction is usefull

    Reply

  206. Dogtag
    October 29, 2015 @ 9:37 pm

    Thanks! This absolutely did the trick for my POP3 account in Outlook 2010. I was getting ready to create a new profile when I came across your much quicker and easier tip. Huzzah!

    Reply

  207. Steve
    October 19, 2015 @ 3:47 am

    This problem was driving me nuts and thanks to you it's now resolved. Almost 1 year since you posted your solution…..the gift that keeps on giving. Thank you.

    Reply

  208. RC
    October 5, 2015 @ 6:16 am

    An excellent solution. It worked like magic. Thank you.

    Reply

  209. Vix
    October 3, 2015 @ 2:08 am

    GENIUS!!!
    Thanks so much tried so many other rubbish suggestins
    Vix

    Reply

  210. Yuva Kumar R
    September 28, 2015 @ 12:12 pm

    Thank you so much, was looking for this solution, and it worked. Thanks again.

    Regards

    Reply

  211. sfloyd
    September 23, 2015 @ 4:16 pm

    Thank you so much. This was very helpful. You saved the day. I'm doing the electric slide now…lol.

    S.

    Reply

  212. peebeeaitch
    September 23, 2015 @ 1:12 am

    Finally! Do NOT do what the software author says (https://support.microsoft.com/en-us/kb/2659085), they're wrong, use this fix instead.

    Reply

  213. James
    September 17, 2015 @ 11:15 pm

    Thank you so much you've so saved my bacon ;-)

    all works perfectly so simple

    I'd try to change the email directory and thought I'd royally f******D it up, but after three months of using other email sources I'm now back to where I wanted to be

    THANK YOU!

    Reply

  214. Maduka Austin
    September 11, 2015 @ 4:41 pm

    it worked. perfect, thanks man

    Reply

  215. shyam
    August 31, 2015 @ 7:14 am

    Thanks man it work…….thank you very much

    Reply

  216. Norm
    August 24, 2015 @ 2:40 am

    Sorted! Many thanks :-)

    Reply

  217. Manfred
    August 20, 2015 @ 10:57 am

    Thanks for the advice.

    I did the following with success. Only a small change (part 3), since it did not work for me to create a "new outlook data file".

    In part 3. I created a "new folder" (not a "new outlook data file").

    I give it the name "inkorg", since I am Swedish… :-), a different name than "Inbox" is neccessary. Be sure you put it in the right place. Choose this folder.

    Then you follow the rest of the steps as shown.

    I did this for four different e-mail-accounts.

    When everything worked I deleted my created folders in Outlook.

    Now I am a happy Swede again!

    Reply

  218. Emma
    August 6, 2015 @ 10:10 am

    This doesn't work for me! I have 5 POP3 accounts set up and I have tried changing to a test file as you've suggested, which then allowed me to send an email. But then when I change the folder back to the original pst file I can't send or receive still.

    Please help!

    Reply

    • lakonst
      August 6, 2015 @ 5:18 pm

      @Emma: Perform the procedure to only one account each time. (Set to the new folder and then back to the old. Press OK to exit Account settings. Press Send-Receive. Close and re-open Outlook. Change the next account, etc.)

      Reply

  219. Scott
    August 5, 2015 @ 1:00 pm

    Simple easy fix, and it works. thx for posting.

    Reply

  220. riaz
    August 4, 2015 @ 9:17 pm

    wow really thanks bro

    Reply

  221. Ola
    July 31, 2015 @ 12:05 am

    THANK YOU, saved me.

    Reply

  222. sid
    July 30, 2015 @ 11:02 pm

    Awesome Fix….I wasted 30 mins to find a solution, but you gave such an easy fix to this MS bug

    Reply

  223. Cowboy0724
    July 30, 2015 @ 6:35 pm

    Wow, great info. Thank you!!!

    Reply

  224. Varun
    July 28, 2015 @ 11:20 am

    Great post! Worked like a miracle. Thanks

    Reply

  225. mick
    July 24, 2015 @ 12:13 am

    You're simply the best. Thank you for such an easy fix.

    Reply

  226. tug
    July 23, 2015 @ 1:15 pm

    It did work for me. Thanks a lot. Very Useful.

    Reply

  227. Dattatray
    July 23, 2015 @ 11:42 am

    Thank you so much I am wasting my 5-6 days due to this problem, really helpful thank you so much again.

    Reply

  228. Denise
    July 14, 2015 @ 8:52 pm

    Worked like a charm!!! I saw another suggested solution that suggested creating an entirely new user profile in the main pc setting but this solution works perfectly and you don't have to go through all of that. ALSO a TIP if people haven't figured it out. Once you create the first TEST folder and follow steps, you can USE THE SAME TEST folder for each additional profile you need to fix. And done! Thanks for this

    Reply

  229. Carlyle from Jamaica
    July 7, 2015 @ 11:15 pm

    Excellent instructions, solved the problem.

    Microsoft's recommended solution is to delete the entire email account and re-create it. During the re-creation, browse to the desired delivery pst. That works, but is is not an enterprise solution. This post works perfectly! Thank you

    Reply

  230. John
    July 5, 2015 @ 10:15 am

    This solution did not work in Office Professional Plus 2010. There are just not the options that you set out in the solution.

    Reply

    • lakonst
      July 6, 2015 @ 10:25 am

      @John: Do you use IMAP? If yes, then follow Jonathan's instructions (in comments below).

      Reply

  231. Dalsik
    June 25, 2015 @ 6:47 pm

    Thank you. That worked perfectly!

    Reply

  232. Zsolt
    June 25, 2015 @ 12:54 pm

    You're the KING! Thanks! :)

    Reply

  233. Petko
    June 24, 2015 @ 2:03 pm

    Thanks. Works as a charm.

    Reply

  234. karthik
    June 22, 2015 @ 2:58 pm

    Hi all,
    I cant able to open any data file in the entire MS office.
    Which means in outlook 2010-file-open-open outlook datafile. after clicking that one dialogue box will appear. It not appearing in any ms office products like excel,word,outlook. Kindly help on this,Its very urgent. Please send your tips in mail also.

    Reply

    • lakonst
      June 23, 2015 @ 9:05 am

      @karthik: Outlook data files can opened from Outlook only (not in worw, excel, etc.)

      Reply

  235. Annie
    June 18, 2015 @ 7:53 pm

    Absolutely brilliant – fixed my problem straight away and saved me hours of frustration. Thank you so much.

    Reply

  236. Colin
    June 18, 2015 @ 10:50 am

    Wow!, it works…fantastic. I couldn't believe it is that simple. Thanks man.

    Reply

  237. Ivan Lee
    June 18, 2015 @ 2:34 am

    OMG thank big timee!!!

    Reply

  238. Micky
    June 13, 2015 @ 1:23 pm

    Provided solution works without any issue for POP/SMTP account PST problems. No need to do PST repair activity as mentioned in other posts on internet.. This is the Short and sweet solution.

    Reply

  239. matt
    May 26, 2015 @ 11:11 pm

    Works perfect thanks.

    Reply

  240. bindhyachalchandra
    May 26, 2015 @ 6:57 pm

    Really it worked !!!! great…..thanks so much….

    Reply

  241. Bryan
    May 25, 2015 @ 3:04 am

    Thank you so much. I had wasted so much time trying to solve this. Your method worked a charm, thank you :)

    Reply

  242. Edward Martineau
    May 22, 2015 @ 11:28 am

    Brilliant – and such an easy – solution! But not one that one could EVER have guessed at! So many thanks.

    Reply

  243. Shiraz Nasir
    May 15, 2015 @ 9:41 am

    Mate, this is absolutely beautiful! Saved me a lot of time and headache browsing around for the solution.

    Thank you.

    Reply

  244. Dave Gardner
    May 13, 2015 @ 1:24 pm

    Excellent, brilliant,you are a star and have helped me out enormously. I have just received 277 emails into my in box.
    Once again thankyou very much for sharing your ideas and thoughts, very helpful.
    Dave

    Reply

  245. Dave Gardner
    May 13, 2015 @ 9:15 am

    Help, help, help
    I have just carried out the instructions above, How to fix “Reported error (0x8004010F) – ‘Outlook data file cannot be accessed” – Outlook 2010 or 2013.
    all went well but I got confused at steps 6 and 7.I think I just pressed OK again.
    I carried on though and pressed send and receive, it was looking good because outlook started to download 270 emails.the problem is,I cannot see where they are now? They are not in my inbox?
    Any help would be great.
    Thanks.
    Dave

    Reply

    • lakonst
      May 13, 2015 @ 12:32 pm

      @Dave Gardner: May be they were saved at the new folder. You have to change back to your Inbox.

      Reply

  246. Mike
    May 8, 2015 @ 2:51 pm

    Thanks for this solution. It works very well in Office 365 Outlook. I googled for this solution and it only took less than 30 minutes to correct, thanks very much.

    Reply

  247. Ahmad
    April 28, 2015 @ 1:08 pm

    Excellent, solved my problem :)

    Reply

  248. Melanie~~
    April 23, 2015 @ 5:27 pm

    OMG!!! This worked sooo perfectly. I wish this was the first solution to come up when I was troubleshooting this! So much easier than the first couple of solutions that didn't work.

    Thank you SOOOOOOOOOO much!

    Reply

  249. Joe Craig
    April 17, 2015 @ 6:40 am

    THANK YOU, THANK YOU, THANK YOU… Was starting to go mad after I moved my PST files.

    Reply

  250. Azwar Durrani
    April 15, 2015 @ 7:56 am

    Thanks….!
    It Worked Bravo…

    Reply

  251. tracey
    April 7, 2015 @ 12:10 pm

    thanks for this post. It helped me sort out my mess!!!

    Reply

  252. Mark
    March 24, 2015 @ 8:43 pm

    Many thanks for that – I consider myself to be computer-literate but Outlook does not play the same game as the rest of us! The Microsoft help site says to create a new profile, but does not warn that you will lose all of your old mail and Address Book with it.

    Really good work-around with explicit instructions – THANK YOU.

    Reply

  253. Mihai
    March 20, 2015 @ 11:37 am

    Thx. It's working.

    Reply

  254. Bettyann
    March 18, 2015 @ 4:08 am

    Worked beautifully, thanks!!!

    Reply

  255. Joe Nguyen
    March 6, 2015 @ 11:15 am

    Thanks. Finally it works and indeed as some people said even the IT man got no clue to find the solution (and the answer I got from the support site of Microsoft was …). That s so helpful. Let's get the page donation

    Reply

  256. mehdi
    March 5, 2015 @ 8:43 pm

    many thanks

    Reply

  257. Rob Nicholson
    February 26, 2015 @ 3:19 pm

    Thanks for this – works a treat. Definitely a bug in Outlook 2013 IMO.

    Cheers, Rob.

    Reply

  258. RK
    February 20, 2015 @ 11:38 pm

    very useful! thanks a lot

    Reply

  259. Adrian Jones
    February 19, 2015 @ 12:11 pm

    Great post — thanks!

    Reply

  260. Roger
    February 19, 2015 @ 5:26 am

    Good post. Thanks to the expert.

    Reply

  261. Dan
    February 16, 2015 @ 8:01 pm

    Thank you! Perfect solution. I tried a number of other things. This worked perfect. Like a charm

    Reply

  262. Allan
    February 3, 2015 @ 11:57 pm

    Thank You Very Very Much!!!! You are AWESOME!! I deleted the main file and tried System restore and other tricks but didn't quite get it to how it was initially. This completed the process. To be honest, even our IT guy couldn't do it.

    Thank You!!!!!

    Reply

  263. Vince
    February 2, 2015 @ 3:15 pm

    I have the same problem but I don't get the option to change folder. I have windows 7, does that make a difference?
    Thanks

    Vince

    Reply

    • Vince
      February 3, 2015 @ 12:33 am

      I am using a outlook.com email which says type: 'Exchange activesync'

      could someone please help?

      Thanks

      Reply

    • Vince
      February 16, 2015 @ 11:35 am

      can anyone help at all?

      Reply

  264. Dean
    January 31, 2015 @ 11:50 am

    Thank you! A well explained and illustrated article whicb helped tremendously after I moved the location of my pst file.

    Reply

  265. Jasmine
    January 22, 2015 @ 4:27 pm

    Thank you! This was very helpful!

    Reply

  266. Omar Faruque
    January 21, 2015 @ 11:27 am

    thanks this is good post!

    Reply

  267. Sean
    January 15, 2015 @ 1:08 am

    Fantastic. Had this issue after I applied a folder redirection GPO. This fix was much easier than creating a whole new profile for each user.

    Reply

  268. Rob
    January 14, 2015 @ 9:35 am

    Worked like a charm. Thanks for the very clear instructions.

    Reply

  269. mike
    January 13, 2015 @ 6:32 pm

    It seemed to work. had to take out the dupes. Now of course it does not remember any of the email addresses in the to/from box when you type in the first two or three characters. Anything that can be done about that at all? Thanks all!

    ML

    Reply

  270. mike
    January 13, 2015 @ 6:06 pm

    Of course now I get an error message there are not enough system resources for this operation after 10 minutes of transfer.

    Reply

  271. mike
    January 13, 2015 @ 6:04 pm

    I am trying to merge the original outlook file into the test file so we will see how I manage to screw that up. hehe

    Reply

  272. mike
    January 13, 2015 @ 6:04 pm

    Yes but the original mailstore is the OUTLOOK file which is the file it can not send and receive from. Send receive was bunged up in OUTLOOK.pst so that was the reason I had to create the new file in the first place. If I move the new emails from the TEST folder into the OUTLOOK folder, the OUTLOOK folder still does not send receive. I am trying to play with a merge now. It is just irritating to have an error message saying you can not find the OUTLOOK file and you open the documents/outlook folder/ and there it is sitting there staring at you. They certainly do not make the process user friendly.

    Reply

  273. mike
    January 13, 2015 @ 5:25 pm

    Well that was a bit of a help, unclogged the hold up but now I have 2 email groups in outlook. One has a thousand emails in it which is my regular one and now I have the new one TEST that only brought over 300 so all new emails that come in go to TEST and are not pointed at the database I was using yesterday. Is there a way to merge the two files and then delete the duplicates to get them all back in one file again as I don't want to have to search both files every time I need to find an email address.

    Reply

    • lakonst
      January 13, 2015 @ 5:43 pm

      You can easy move all the emails from the TEST to your original mailstore. Then right-click on the TEST and select "Close".

      Reply

  274. Yutha
    January 9, 2015 @ 3:24 pm

    It works for me. Thanks a lot, sir. 09/01/2015.

    Reply

    • maria rivera
      July 20, 2015 @ 3:42 am

      Thank you so much. So trying this one today — Didn't realize that none of the emails sent during the weekend went through. It stayed somewhere in Outbox. I was going all-a-flurry when a gut feel pushed me to check if the messages were actually sent–which weren't.

      Then I saw the send-error message. Haiz.

      So I am trying this. Using IMAP as well.

      Thanks a million in advance

      Reply

  275. wolfling
    January 1, 2015 @ 5:00 am

    I have SMTP email accounts, not POP… it doesn't show a "Change Folder" option. Any suggestions?

    Reply

    • wolfling
      January 1, 2015 @ 5:02 am

      sorry, I meant IMAP. but still, it isn't a valid fix for me. Is there a way to fix this without losing all my email rules?

      Reply

      • adeline
        January 14, 2015 @ 10:25 pm

        I am in the same boat. I can follow up until you reach the "change folder" button. I don't have such a button. I did locate the Outlook Data Files settings box but i can't change the location here. I am receiving this error after becoming a delegate for a superior's mailbox. please advise?

        thanks,
        A

        Reply

        • lakonst
          January 15, 2015 @ 6:47 pm

          @adeline: Do you use IMAP? in that case I think the only way to resolve your problem is to recreate your profile.

          Reply

        • Jonathan
          April 15, 2015 @ 4:53 pm

          For anyone who comes across this in the future, you can fix it for IMAP accounts by just remove the affected e-mail account from the profile, repair the data files if necessary (using C:Program Files (x86)Microsoft OfficeOffice14scanpst.exe for 32-bit Office 2010, a similar executable exists for other versions), and add the account again. Once it is re-added, it should be able to send again, without having to add contacts, calendar settings, signatures, and so on.

          Reply

          • Deborah
            July 3, 2015 @ 12:02 am

            Jonathan,
            Thank-you so much for adding this post :), you are a lifesaver!
            What was interesting was the Microsoft scan tool "found only minor inconsistencies" and indicated a repair was not necessary…but once I did the repair anyway everything worked!

          • maria rivera
            July 20, 2015 @ 3:49 am

            It worked! It worked! Thank you so much!

          • Dave
            February 15, 2016 @ 8:05 pm

            Been trying to resolve an issue with one of my IMAP email and please to say it is now fixed thanks to this thread!

  276. YoMan
    December 31, 2014 @ 2:45 am

    IT WORKS!!! Fixed my problem after moving folders from C: to D: on Outlook 2013.

    Reply

    • AGM
      December 21, 2015 @ 1:51 am

      Me too! Moving the data file location stopped Outlook 2016 working until I did this

      Reply

  277. Mel
    December 29, 2014 @ 9:57 pm

    That was very useful. Thanks!

    Reply

  278. TigerBui
    November 24, 2014 @ 8:49 pm

    Thanks,
    This Useful Post!

    Reply

    • T-Bird
      March 11, 2015 @ 1:47 am

      THANK YOU!!! I wasted hours trying to figure out how to fix this problem. Your fix worked like a charm. One additional note that I think you should include in your instructions. I have multiple e-mail accounts that feed into a single .pst data file and I had to exercise your fix on each account individually to get them to work. (You only have to create the "test" file once…then use your process by switching back and forth between the original file and the test file.)
      Thanks again. GREAT Solution.

      Reply

      • Annie
        June 18, 2015 @ 7:55 pm

        Totally correct T-Bird. I too had to restore multiple accounts and the tip you gave about only having to create one 'TEST' file and using that same file to restore each email account is absolutely spot on.

        Reply

        • Ronald
          January 10, 2016 @ 10:17 pm

          I've had this problem also today, made a GPO with folder redirection and was a bit surprised that this did not work, but i will to this procedure next week because i do want the files to be on the server.
          What i did do was delete all of the e-mail accounts and then create them again and pointed it to the right location, the mail test where good but afterwards the same error that the files could not be accessed , this is strange , the location tab is pointing to the right direction , the folder rights are good i use the Server Folders\Folder redirection (default on server 2012).
          I will try this week to get this to work again.

          Reply

    • Senthil
      March 11, 2015 @ 10:27 pm

      Awesome. Works. Thank you !!!!!

      Reply

    • Richard
      November 24, 2015 @ 8:34 am

      Thank you all! Simple and accurate instructions. Everything worked like a charm.

      Reply

    • Tony
      January 5, 2016 @ 8:54 pm

      Thank you absolutely spot on and easy to implement.

      Reply

    • vedha
      June 12, 2016 @ 7:45 pm

      very much useful thank you very much

      Reply

    • Danny Texas
      May 12, 2017 @ 4:21 am

      You are my hero!!!!!!!!

      Reply

    • Con
      May 14, 2017 @ 10:33 am

      If you have multiple accounts, After moving .pst file and adding the Test data file,
      highlight each Email account, you should see the full path below "Change folder"
      D:\xxxxxx\…\ xx.pst
      if not open "Change folder" and highlight the outlook > inbox > OK. repeat as needed.

      Reply

    • Dex
      October 27, 2017 @ 11:19 am

      Nice work.. better than Microsoft support website.. they should pay you.

      Reply

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