Fix Igdpmd64.sys or igdpmd32.sys error in Windows 7 OS

In a Windows 7 (fresh installation on a customer’s notebook computer) a Blue Screen of Death (BSOD) error appeared during Windows Updates. The error seems to be caused by the “Igdpmd64.sys” file. 

After some researching on the Internet, I finally found that “Igdpmd64.sys” (64bit OS) or “Igdpmd32.sys” (32bit OS) error is commonly caused on Windows 7 OS (SP1) based computer after the installation of Windows KB2670838 update during Automatic Windows Update procedure.

This tutorial is written to help users to solve the “Igdpmd64.sys” or “igdpmd32.sys error message on Windows 7 SP1 based computers.

The following error message appeared on a HP Pavilion DV7 (Windows 7 SP1 64Bit) notebook computer:

{The problem seems to be caused by the following file: igdpmd64.sys

PAGE_FAULT_IN_NONPAGED_AREA

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:
*** STOP: 0×00000050 (…………………………………)
*** igdpmd64.sys – Address 0xfffff8800…base at 0xfffff8800… DateStamp 0x4d41… }

 

igdpmd64.sys-error-blue-screen-BSOD

 

How to Solve “Igdpmd64.sys” or “igdpmd32.sys” BSOD error.

Method 1: Uninstall the Windows Update KB2670838

1. To do this, go to: Start > Control Panel.

start-control-panel

2. Double click to open “Programs and Features.

add-remove-programs_thumb1

 

3. In Programs and Features window, select the “View installed updates” link from the let pane:

view-installed-updates-windows

4. In the search box (at top right), type “kb2670838”.

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5. Now select the “Update for Microsoft Windows (KB2670838) and click “Uninstall”.

uninstall-kb2670838

6. Check if the Igdpmd64.sys problem is solved.

 

Method 2: Install the Windows Update KB2834140

1. Navigate to Microsoft’s support site to download and install the appropriate Windows Update KB2834140 package according your Windows OS version:

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2. Follow the install instructions and check if the Igdpmd64.sys problem is solved.

 

Method 3: FOR AMD GRAPHICS CARDS ONLY: Install the latest drivers for your display card.

Step 1: Find the model of the Display Card installed to your computer.

To do that:

1. Go to Start > Control Panel and open “System”.

control-panel-system

2. From the left pane click on “Device Manager” manager link.

system-device-manages.

3. Expand the “Display Adapters” category and note down the VGA Adapter Model.

display-adapter-type

 

4. Close “Device Manager” and continue to next step.

 

Step 2: Download & install the latest driver for your AMD Graphics (VGA) card.

1. Navigate to AMD’s Support site.

2. Complete all the steps required to identify your product: e.g.

  • Step 1: Notebook Graphics
  • Step 2: Radeon HD Series
  • Step 3: Radeon HD 6xxxM Series
  • Step 4: Windows 7 64 Bit

3. Press the “DISPLAY RESULTS” button under the selections section.

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4. Download the Catalyst driver package to your computer.*

* Suggestion: Before you download and run the Catalyst Drivers, download and run the AMD Mobility Radeon Driver Verification Tool (from the same page) FIRST to verify the compatibility with generic AMD Catalyst drivers. If the tool has found compatibility problems, then you have to download the latest driver for your graphics card from your computer manufacturer.

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5. When the download is complete, run the AMD CATALYST installer package and follow the installation steps to complete the installation.

6. Restart your computer and see if the Igdpmd64.sys problem is solved.

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