(Solved) – Cannot create or save music playlist in Windows 8 (8.1) Media Player.

Last updated on October 23rd, 2014

In Windows 8 based computers, the following error may appear when the user tries to create a playlist "Windows Media Player encountered a problem while creating or saving the playlist. Error: 0xc00d11cd (0x80004005)". The above error occurs in Windows Media Player application and even in Music / Xbox Music app (Start Screen). I have also noticed that Windows Libraries subfolders (Documents, Music, Photos & Videos) cannot be opened (accessed) in Windows Explorer (“My Computer” > “Libraries” > (e.g.) “Music”.).

After doing some research, I found that this error happens because Windows Libraries settings are corrupted. If you face a similar error, then follow the procedure below to resolve it.


This tutorial fixes the following issues:

  • Cannot create (save) playlists in Windows 8 (8.1)  Media Player.
  • Cannot create (save) playlists in Windows 8 (8.1) “Music / Xbox Music” app.
  • Cannot play play songs from playlists in Windows 8 “Music” app.



How to fix 0xc00d11cd (0x80004005) error when creating or saving music playlists in Windows 8 Media or Xbox Music player.

Step 1. Fix corrupted Windows Libraries.

1. Open Windows Explorer.

2. ExpandLibraries” * on the left (click the arrow icon).

* Note: If you cannot view “Libraries” on the sidebar, then:

  1. Click the “View” menu tab on the top.
  2. Click "Options" to open "Folder Options" .
  3. At the "General" tab, check the "Show Libraries" checkbox (at the bottom) and then click OK.


3. Right-click on the problematic (corrupted)  “Libraries” sub-folder* (e.g. “ Music”) and select “Delete”.

*Note: Perform the same operation for every corrupted “Library” folder in the list.



4. Finally right-click on “Libraries” and choose “Restore default libraries”. *

* Windows should re-create the “Library” folder that you deleted before (e.g. “Music” in this example) with the default settings.



You ‘re done! From now on you will be able to create playlist in Windows Media player and to expand all libraries folders without problems.

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