Last updated on June 11th, 2020
This troubleshooting guide contains detailed instructions on how to fix the following OneDrive problems: "OneDrive Not Syncing", "OneDrive crashes when syncing" and "OneDrive Not Starting Up", in a Windows 10/8.1 or 7 based computer.If you facing problems when you open OneDrive (e.g. OneDrive crashes, OneDrive won't start), or if you receive the error "An unexpected error is keeping you from copying the file" (Error Codes: 0x80040A47, 0x80070057, 0x80040A41, 0x80070184), when syncing (copying) files with OneDrive, then, follow the below methods to resolve your problems.
How to FIX: OneDrive Not Starting Up, Crashes or No Syncing issues.
Method 1. Stop and Restart OneDrive.
The first method to fix OneDrive problems is to stop and restart OneDrive. To do that:
1. Press Ctrl + Shift + Esc to open Task Manager.
2. At Processes tab, right click at Microsoft OneDrive and select End Task.
3. Then click the Start menu and open OneDrive again.
4. Now try to sync your files.
Method 2. Reset OneDrive to default settings.
The next method to resolve OneDrive issues is to reset the OneDrive settings to default values, by following the steps below:
3. During the reset process the OneDrive icon will disappear from the taskbar. Wait 2-3 minutes and then restart the computer.
4. After restart try to sync/copy your files with OneDrive. *
* Note: II the OneDrive icon doesn't appear (after restart), then start the OneDrive by using the following way:
Method 3. Set the DisableFileSyncNGSC Registry Value to 0.
1. Open Registry Editor. To do that:
2. At the left pane, navigate to this registry key:
4. Change the value data from 1 to 0.
5. Close the Registry Editor and restart your PC.
6. After restart try to launch OneDrive.*
* Note: If your own Windows 10, 7 Professional, or you face the OneDrive problem on a Windows Server, try the following:
- Computer Configuration -> Administrative Templates -> Windows Components -> OneDrive
d. Set the Prevent the usage of OneDrive for file storage to "Not configured" or "Disabled".
e. Restart the computer.
Method 4. Fix OneDrive folder Security Permissions.
1. Close OneDrive process by using Task Manager. (see steps 1 & 2 from Method-1 above)
2. Open Windows Explorer and at the left pane right click at OneDrive folder* and select Properties.
* Note: If you don't see the OneDrive folder at the left, then explore the contents of your profile folder (C:\User\%Username%\)
3. At Security tab, click Advanced.
4. At 'Advanced Security Settings for OneDrive':
1. Make sure that the SYSTEM, Administrators and your User account has Full Control Access at folders, subfolders and files.
2. Check the Replace all child object permission entries with inheritable permissions from this object box.
3.Then click OK. *
* Note: If after clicking 'OK' you receive errors on some files, then note these files and click Ignore to continue the permissions implementation. When the operation is completed, move these files, to another location on the disk and apply again the same security permissions. When done, move these files back to OneDrive folder (C:\User\%Username%\OneDrive\).
5. When you done, close all windows and then try to sync your files with OneDrive.
Method 5. Completely Remove and Uninstall OneDrive.
Step 1. Uninstall OneDrive.
1. Open Command Prompt as Administrator. To do that:
a. In the Search box type: cmd (or command prompt).
b. Right click on the command prompt (result) and select Run as Administrator.
2. Inside the command prompt window, give the following command, to end the OneDrive process:
- taskkill /f /im OneDrive.exe
3. Then, copy/paste the following command according your Windows version and press Enter, to uninstall OneDrive:
- If you are using a 64-bit system:
- %Systemroot%\SysWOW64\OneDriveSetup.exe /uninstall
- If you are using a 32-bit system:
- %Systemroot%\System32\OneDriveSetup.exe /uninstall
4. Close Command Prompt window.
Step 2. Rename OneDrive Folder.
1. Open Windows Explorer and open your profile folder (C:\User\%Username%\).
2. Rename the "OneDrive" folder to "OneDrive.OLD"
Step 3. Download and Re-Install OneDrive from Microsoft .
2. Open "OneDriveSetip.exe" and follow the onscreen instructions to install OneDrive on your computer.
3. When the installation is completed, click the OneDrive icon and click Sign in to login to your OneDrive (Microsoft) account.
4. After Sign In, move all your files from the "C:\User\%Username%\OneDrive.OLD" folder to the "C:\User\%Username%\OneDrive" folder.
5. Start syncing your files.
That's it! Which method worked for you?
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