One of my customers brought his laptop today in my laboratory with the following strange problem in Internet Explorer: a black bar appeared at the right side of the browser window in every website we visited. At the same time, all other browsers worked without problems. As I have noticed in the past this strange problem commonly occurs after Internet Explorer’s update to its latest version or in laptops that have two different graphic processing units: a power-saving, integrated GPU and a high-performance separate GPU. In these laptops, the system uses the integrated GPU with the lower compatibilities for applications that don’t need special performance and the separate GPU for applications that require higher performance.
In this tutorial you can find detailed instruction on how to resolve the Black Bar appearance problem in Internet Explorer.
How to eliminate the Internet Explorer Black Bar at the right side of IE window.
Solution 1: Force Internet Explorer to use only the Integrated graphics card (power saving GPU) instead of the separate Higher End one (High-performance GPU).
On computers with an Intel power saving graphics GPU and an ATI high performance graphics GPU the system switches automatically to the high performance GPU if an application needs more performance. In some cases this feature doesn’t work as it should and you have to define manually which GPU will be used for each application. This can be done using the Catalyst Control Center software, so make sure that you have installed its latest version from the computer manufacturer’s support site. To force Internet Explorer to use the lower performance GPU in order to bypass the black strip at the right side:
1. Close Internet Explorer.
2. Right-click on your desktop and choose “Configure Switchable Graphics“.
3. Under recent applications, find the “Internet Explorer” application and then set it to Power Saving (at the right).
4. Open Internet Explorer and see if the ‘black bar’ problem persists.
Solution 2: Download & Install the latest Graphics Card (VGA) drivers.
Make sure that you have installed the latest video card drivers and software for both Video Cards installed on your system. Updating the graphics card driver fixes the black strip problem in Internet Explorer. You can download the video cards drivers either from the manufacturer’s site if you own a laptop or from the motherboard’s manufacturer support page if you own a desktop with two (2) video cards built-in on the mainboard.
Solution 3: Enable Software Acceleration in Internet Explorer.
1. From Internet Explorer main menu, click: “Tools ” and choose “Internet Options“.
2. Click the “Advanced” tab.
3. At Advanced Options check to enable the “Use software rendering instead of GPU rendering” option & click OK.
4. Restart Internet Explorer.
Solution 4. Use a previous version of Internet Explorer.
Use the instructions from this article to revert to a previous version of Internet Explorer. How to remove Internet Explorer 11 and revert back to Internet Explorer 10 or 9.