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  1. Texxan
    February 20, 2019 @ 8:28 pm

    Performed every step in the article, then got down to the comments section. Ran Disk Cleanup on Drive C: as recommended, for both temporary and system files. Deleted Gb's of files. Was able then to install IE11.


  2. clarence
    February 4, 2017 @ 11:58 am

    Tried most of the things here, no joy. Finally restored Win7 to fix the prob.

    Thing is that we were not able to install IE11 for ages, the record showed fail after fail going back since it's release. I never cared since we used Chrome. In fact, it wasn't until we tried to load the new QuickBooks that the failure to load IE became apparent.

    A pain but all over now. Why can't MS figure something like this out? Too busy helping out NSA?


  3. John K
    June 29, 2016 @ 4:32 pm

    Thanks Colleen, worked a treat when everything else failed.
    I had to carry out a full disk clean up as a partial clean didn't work.


    • Colleen Chapman
      July 5, 2016 @ 3:26 am

      You are very welcome! Very happy it worked for you too John K!


  4. Hans Nielsen
    May 8, 2016 @ 8:29 pm

    You are the man!!! Thanks Colleen


    • Colleen Chapman
      July 5, 2016 @ 3:23 am

      No I'm the woman! :) You are very welcome Hans!


  5. Colleen Chapman
    April 19, 2016 @ 11:33 pm

    After trying all of the above on this site. And spending days upon days trying to find a solution on other sites. I finally came across an easy fix someone posted…. and it worked!!!! Do a disk cleanup on drive C: and then install IE 11. Rebooted and now I have IE 11 as my browser. :)


    • David
      April 27, 2016 @ 1:32 am

      Colleen I am in love with you. Like you I tried everything above and lots more over the last two weeks and your simple solution worked. Why on earth don't Microsoft know this? Thank you so much. Dave x


      • Colleen
        July 5, 2016 @ 3:17 am

        I just came back across this! Thanks for the nice compliments, I'm glad it worked for you too! Microsoft is dumb lol You are very welcome! Colleen


    • Phil
      May 3, 2016 @ 12:56 pm

      I just want to say, COLLEEN CHAPMAN.. THANK YOU.

      I went through all of these, all of the Microsoft garbage articles with waste of time 'solutions', and obviously, you can tell by my frustration, I just wasted hours upon hours.

      Until…I came to Colleen's post here. Whew. I was this close to telling the client we'll need to reload his computer because IE is such a cludge.

      Thank you again Colleen for sharing and being a hero.


      • Colleen
        July 5, 2016 @ 3:22 am

        You are very welcome Phil! No hero, just one determined girl to get it fixed! It was aggravating the heck out of me. Glad you didn't have to reload your clients computer. :)


        • hemanth
          May 3, 2017 @ 2:14 pm

          Love you… Super Happy! I tried everything that Microsoft and other sites asked me to do, but this simple thing worked like a charm. Thanks Colleen


  6. Bruce
    April 4, 2016 @ 3:54 am

    Windows 7 IE-11 9C59 Error. If you've tried everything else and are at your wits end, try this (at your own risk of course!).

    Go to Control Panel / Programs & Features / View Installed Updates / Turn Windows features on or off. Check if IE says 11 and is checked on. This was my situation. It appears that part of it was installed and getting in the way of subsequent attempts. We have to remove all that.

    1. Download manual IE-11 install:

    2. Open a Command Prompt as Administrator. Find Icon / hold shift key / right click mouse / Run As Administrator. Put that aside for a moment.

    3. Find IE-11 packages that it thinks it has installed and uninstall them manually. Open a Windows Explorer and navigate to: c:\windows\servicing\packages.
    A. Find all references to IE-11. There will be several of them (~~ 11.X.X with .mum and .cat)
    Example: Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0
    B. Left click the filename once, wait then left click again (highlighted except extension), Ctrl-c to copy.
    C. Now go to Command Prompt window and type: pkgmgr /up: (then right click paste)
    Example: pkgmgr /up:Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0
    D. IMPORTANT: After you hit enter, go back to the Windows Explorer and wait until the package disappears by rereading the directory (F5). Keep waiting / F5 until it is gone.
    E. Do the rest of the IE-11 entries in that directory until they are all gone.

    4. Install the IE 11 that you downloaded from step 1. It will ask you to reboot at the end.
    Hopefully you will have IE 11 at that point!!


  7. Mike
    February 19, 2016 @ 5:25 pm


  8. John Stephenson
    January 31, 2016 @ 3:14 am

    I found the easiest way to resolve the issue purely by accident. By mistake I removed
    Net Framework 4.5 and found IE 10 and 11 both installed without a problem. I then
    installed Net Framework 4.61 restarted the computer. I now have IE 11 and everything
    works fine.


    • venky
      January 31, 2016 @ 11:42 pm

      Hi John,
      I get the message "We are sorry, the page you requested cannot be found. " from the microsoft download site for .net 4.6.1

      Where did you download it from?


  9. Jeff Carver
    January 15, 2016 @ 11:38 pm

    To the person(s) who wrote this article: Thank you, thank you, thank you! I've been beating my brains out for days trying to get IE 11 installed on my wife's PC, and none of the numerous other articles I read did the trick. At one point last night I was getting so frustrated that I considered the possibility of sacrificing a goat to the Windows gods! Here's what finally worked: renaming the SoftwareDistribution folder. After that, the offline installer ran successfully (which it never did before), so now I don't have to explain to my wife why she has to choose between IE 8 (one of the previous attempts involved removing IE 9, and trying to reinstall it didn't work, either) and Firefox or Chrome. Again, thank you!


  10. David Green
    January 4, 2016 @ 3:34 am

    Oh boy….There has NEVER in the past been a big problem updating IE….WHY IS THERE ONE NOW?

    I simply DO NOT understand how, if Microsoft can figure out how to quietly install Windows 10 piece by piece and have a sub-program running and hogging the better part of 1gb of my ram and up to 100% of my CPU, that they cannot – probably COULD NOT – make an installer for IE11 that can, in one shot, scan my computer, install the needed updates and then install IE 11 with one command!

    I found out the easy way that installing google chrome had NONE of these problems!

    Now – as for whether I trust Google more than Microsoft or not, in their data mining endeavours, is a whole separate issue…


    • Jeff Carver
      January 15, 2016 @ 11:45 pm

      David, at the risk of sounding like the old cynic that I am, I suspect we both have a pretty good idea why the Microsofties aren't making any noticeable effort to produce a bulletproof IE 11 installer for Win 7: They want all of us holdouts to stop resisting their effort to move everyone to Win 10 (shades of Star Trek: "'Resistance is futile. You will be assimilated").


  11. Matt Dyar
    December 3, 2015 @ 12:50 am

    Thomas's comment is what worked for me and i tried ALOT of other things first. The command he has listed is missing a couple slashes but here is the correct one.

    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c “cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart”


    • Curtis Gray
      December 11, 2015 @ 6:21 pm

      The syntax in Matt Dyar's post is correct, but you may get an error about /c only being allowed once if you copy/paste from your web browser. If that happens, delete the quotes from the command and retype them to change them from "smart" quotes to regular quotes. I guess smart is not always smarter :)


  12. Fabio
    September 23, 2015 @ 9:51 am

    I used Thomas' instructions on the elevated command after following all the others above and it worked for me.
    I'm not sure why the elevated command didn't work initially. I compared it to the pasted version below and it looks the same. You may have to follow the Wiki on his example to get the original, but after I used it and restarted windows, it automatically installed IE11. I didn't even have to follow the directions after that, though I had tried several other times to manually install on the other link he provided prior to that and it had not worked, so maybe it the IE11 install was cached somewhere.

    (from )

    FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"


  13. thomas hemingson
    August 5, 2015 @ 3:57 am

    This is how I was able to get IE11 to install:

    Uninstall IE10 restart

    Uninstall IE9 restart

    Run the following command at an elevated command prompt:

    FORFILES /P %WINDIR%servicingPackages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"

    (from )


    Go to:

    Start_Control Panel_Programs_Programs and Features_Turn Windows Features On or Off.

    You should see a list of programs with check boxes to their left. Make sure you see Internet Explorer 8 listed. If you see Internet Explorer 8 listed you should be able to install the Internet Explorer Standalone Update found here:


    • Dennis
      March 18, 2016 @ 9:25 pm

      When I tried to run your code at the command prompt I get an error message "The specified directory does not exist" any ideas?


      • lakonst
        March 19, 2016 @ 9:41 am

        @Dennis: Use this command instead: FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"


        • rakesh
          March 31, 2016 @ 11:43 am

          lakonst your Awesome Man its working for me .. Thank U so much


      • Kevin Whitcomb
        May 21, 2016 @ 3:47 pm

        I have tried this a number of times but I keep getting "Access Denied"

        I have unlocked everything with WinOwnership as well as setting permissions to my admin user

        I cannot get any windows updates to work


        • lakonst
          May 22, 2016 @ 12:40 pm

          @Kevin Whitcomb: In which step (solution) you receive the "Access Denied" message?


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