FIX: Microsoft Store Error 0x800704cf – It Doesn't Look Like you're Connected to the Internet. (Solved)

Last updated on November 28th, 2019

This tutorial contains step by step instructions to resolve the following connection problem to Microsoft Store in Windows 10: 'It doesn't look like you're connected to the internet. Please check your connection and try again – 0x800704CF – The network location cannot be reached…"

The error "0x800704CF – Make sure you connected to Internet" in Microsoft Store, appears even if you 're already connected to Internet and you can browse the web without any problem.

FIX: Microsoft Store Error 0x800704cf - It Doesn't Look Like you're Connected to the Internet

How to FIX Microsoft Store Network Connection Error 0x800704cf.

Step 1. Run Network Troubleshooter.

The first step to resolve the Windows Store error "0x800704CF – It doesn't look like you're connected to the internet", is to run the Network work troubleshooter. To do that:

1. Right click on Wi-Fi image (or the LAN) icon on the bottom right side of the Taskbar, and select Troubleshoot Problems.

wifi connected with limited access

2. Follow the on-screen instructions to resolve the problem.

Step 2. Scan your computer for viruses.

Viruses or malicious programs can cause Network & Internet connections problems. So, before you continue to troubleshoot your connection problems, use this Malware Scan and Removal Guide to check and remove viruses or/and malicious programs that may be running on your computer.

Step 3. Disable or Uninstall your Antivirus/Security Suite.

In some cases, I have seen that some antivirus programs, like Avast or AVG Antivirus, may cause network connectivity problems after updating their engine or after a Windows Update. In these cases, I prefer to uninstall and reinstall the security protection program.

So, if you use an antivirus or firewall program that protects you from Internet traffic, try to disable the Internet (Web) protection or – better – temporarily uninstall the security program from your computer. Next, try to connect to Microsoft Store again and if the "0x800704CF" error has resolved, then re-install your security protection program again.

Step 4. Reset Proxy Settings.

If you 're connected to a workplace through a VPN connection, then make sure that you're disconnected from VPN and then reset the proxy settings.

1. Open Command Prompt as Administrator. To do that:

1. In the Search box type: cmd (or command prompt).
2. Right click on the command prompt (result) and select Run as Administrator.

run command prompt as administrator

2. In command prompt type the command below and press Enter:

  • netsh winhttp reset proxy


3. Restart your computer and try to connect to MS Store.

Step 5. Reset TCP/IP Protocol & WINSOCK Catalog.

The Microsoft Store error 0x800704cf can be faced because the TCP/IP protocol has been corrupted and you must reset it to its default values.

1. Open Command Prompt as Administrator.
2. In command prompt type the command below and press Enter:

  • netsh int ip reset

FIX MS STORE ERROR "It Doesn't Look Like you're Connected"

3. Restart your computer and test your Internet connection. If you still have problems, open again Command prompt as Administrator and give the following command to reset the "Winsock" catalog to default settings:

  • netsh winsock reset catalog


4. Reboot your computer, as instructed and then test your Internet connection.

Step 6. Refresh IP Address and Reset DNS Address settings.

1. Open an elevated command prompt.
2. In the command prompt window, type the following three (3) commands in order (press Enter after typing each of them).

    1. ipconfig /release
    2. ipconfig /flushdns
    3. ipconfig /renew


3. Close command prompt and restart your computer.

Step 7. Change DNS Settings.

1. Navigate to Control Panel > Network and Sharing Center.
2. Click Adapter Settings on the left.
3. Double click at the active Network Connection (e.g. the "Local Area Connection") and select Properties.
4. Then select the 'Internet Protocol Version 4 (TCP/IPv4)' and click Properties again.

ip settings windows

5. Select "Use the following DNS server addresses" and type the following Google DNS Server addresses:



6. Press OK (twice) to close network properties.
7. Restart your computer and try to access the Microsoft Store.

That's it! Let me know if this guide has helped you by leaving your comment about your experience. Please like and share this guide to help others.

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