FIX: Word Print Preview is OK but Print Output is Wrong (Word 2016, 2013)

Last updated on January 10th, 2019

Recently, I upgraded a client's computer from Office 2003 to Office 2013 and the following strange problem is occurred when printing from Word 2013: The print Preview looks OK, but the printer output is different and wrong. In fact, the printed document is smaller than the original and all margins are wrong.

The problem is occurred for many documents that printed fine in the past, using the same printer driver at the same machine.

In this tutorial you 'll find detailed instructions to fix the wrong size printed output (Margins) when printing from Word 2013 or Word 2016.

How to fix: Page preview and actual print don't match (Word 2013 & Word 2016)

Print problems in Office or other programs, typically occur because of invalid printer drivers or a defective third-party add-in that affects the document layout. So, before you continue to the fix below, try the following steps:

Step 1. Disable any third party Office add-ins and then try to print.

Step 2. Uninstall the printer from your computer and then re-install the latest driver version for your Printer model and then try to print again. If after reinstalling the printer driver you face the same problem proceed to next step.

Step 3. Modify Scale Content options.

1. Open Word and from the File menu, select Options.
2. Click Advanced on the left and then at the right pane, scroll down  to find the Print section.
3. Uncheck the Scale content for A4 or 8.5"x11" paper sizes option.

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4. Click OK and try to print a document. (At my case that was the solution to the "wrong print output" problem). *

* Note: If  after unchecking the "Scale content…" option, you still receive a wrong print output, try the following:

a. Open Printer Properties and make sure that the Paper size is A4.

b. Go to File > Options > Advanced > Compatibility options and set "Lay out this document as if created in: Microsoft Word 2010" or "Microsoft Word 2007", etc. Additionally, expand the Layout options and clear all boxes.

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c. Change document's fonts.

d. Go to File menu > Save As and save as type: "Word 97-2003 Document (*.doc)", instead of .docx. Then, go to File > Options > Advanced > Compatibility options and at Layout Options check the "Use printer metrics to lay out document".

That's it! Let me know if this guide has helped you by leaving your comment about your experience. Please like and share this guide to help others.

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