How to Remove Accounts on New Teams Sign-in screen.
If you want to remove an unwanted account from the Microsoft Teams login screen, then in this article you will learn how to do that.
If multiple users using Teams on the same computer, during the time the sign on screen, under "Pick an account to continue" may contain old or unwanted accounts. These old accounts can be a security risk, confusing, or just plain annoying.
Since Microsoft, unfortunately, does not offer a built-in button to "remove" a user from this list, this article provides step-by-step instructions for removing accounts from the Teams login screen, thus making a fresh start.
How to Delete Unwanted Accounts from the "Pick an account to continue" – Login screen in New Teams app. (FIX: Unable to Remove Account(s) in Microsoft Teams Sign-in screen)
Important: Before proceeding with the methods below, first make sure that the account you want to remove from the New Teams sign-in screen is not signed in to any Office apps or is not used to activate Office. To do that:
1. Open any Office app (e.g. "Word") and from the File menu go to Account (1) tab.
2. Make sure the account you want to remove isn't being used to activate Office (2). If it is being used or signed in, click Sign Out (3) and then sign in to Office with your account.
Method 1. Remove Unwanted Accounts from New Teams app.
Some users have reported that they were able to delete unwanted accounts on the New Teams login screen by doing the following:
From the Profile picture menu, choose Sign out for all accounts. Then, check in the Teams login screen if the unwanted accounts are removed.
If not, sign-in to Teams again using your account and from the 3-dot menu next to your profile picture, open Settings and then choose Accounts and orgs on the left pane. Then, Turn off of Sign out any account you don't want.
Method 2. Remove Unwanted Users from Windows.
Before proceeding further, make sure that the accounts you want to delete from the "Pick an account to continue" sign-in screen in the new Teams are not registered in Windows.
Step 1. Remove unwanted accounts from Credentials Manager.
1. In the Search, type "control panel" and then open Control Panel.
2. In Control Panel open Credential Manager.
3. In Windows Credentials, expand all entries and remove any unwanted user credentials.
Step 2. Disconnect unwanted accounts in Windows Settings.
1. Go to Start > Settings > Accounts.
2. Open Email & Accounts and remove the accounts you don't want.
3. Then select Access Work or School on the left and then click Disconnect next to any account you don't want.
- Related article: FIX: Cannot Remove Microsoft Account because REMOVE button missing in Windows 10/11.
4. Finally, select Other Users ("Family & other users" on Windows 10) and do the same (remove the unwanted accounts).
Method 3. Reset Teams.
The next method, to remove accounts on New Teams sign in screen, is to reset the app. To do that:
1. Right-click on Teams icon on the Taskbar and Quit MS Teams.
2. Navigate to Start > Settings > Apps > Installed apps.
3. Find the Microsoft Teams app and from the three dots 
menu select Advanced options.
4. Scroll down and click the Reset button to clear the app's cache and data.*
* Caution: Resetting the app will delete all users from the Microsoft Teams "Pick an account to continue" sign-in screen. This means that after removing accounts, you will need to re-enter your own credentials and the credentials of each other account to work with Teams.
5. Start MS Teams and check if the issue is solved.
Method 4. Delete stored login data in Microsoft Teams.
The final method to resolve the aforementioned issue is to remove all files containing the login details of all accounts in the Microsoft Teams app.
1. Quit Teams.
2. Proceed and delete all the contents of the following folders: *
- %LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe
- %LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy
- %LocalAppData%\Microsoft\OneAuth
- %LocalAppData%\Microsoft\TokenBroker
- %LocalAppData%\Microsoft\IdentityCache
3. When done, restart the PC and check if the users in Teams login list are removed.
* Note: To easily navigate to the above locations, copy and paste each of them into the Explorer address bar and press Enter.
That's it! Which method worked for you?
Let me know if this guide has helped you by leaving your comment about your experience. Please like and share this guide to help others.
Frequently Asked Questions
How do I ensure an account isn't used in Office before removing it from Microsoft Teams?
Open any Office app like Word, go to the 'File' menu, select 'Account', and ensure the account you want to remove isn't used to activate Office. If it is, click 'Sign Out' and sign in with your preferred account.
What is the first step to remove unwanted accounts from the Microsoft Teams login screen?
From the Profile picture menu in Teams, choose 'Sign out' for all accounts. Then, check the Teams login screen to see if the unwanted accounts are removed.
How can I delete unwanted user credentials in Windows to affect Microsoft Teams?
Open 'Control Panel', go to 'Credential Manager', and expand 'Windows Credentials'. Remove any unwanted user credentials here.
What does resetting the Microsoft Teams app do?
Resetting the Teams app deletes all stored user data, including login information, from the 'Pick an account to continue' sign-in screen. You'll need to re-enter your credentials after this process.
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