Location is not available, when you try to open User folders. (Solved)

Last updated on November 21st, 2016

On a Windows 10, 8 or 7 based device the "Location is not available" error may be displayed whenever the user tries to access one or more personal folders (e.g. Documents, Pictures, Music, Videos, etc.) from their shortcuts in Windows Explorer. 

The full error message that is displayed is: "Location is not available. C:\Users\%username%\%Folder Name& is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted and then try again. If the location is on the network, make sure you 're connected to the network or Internet and then try again. If the location cannot be found, it might have been moved or deleted".

The "Location is not available" issue commonly occurs after the user has deleted (or moved) completely the folder reported on the error message.

Location is not available


In this tutorial you will find detailed instructions on how to resolve the "location is not available" problem or to restore the default location of your personal folders in cases that you have accidentally deleted or moved them to another location.

How to resolve the "Location is not available" problem when you try to access Documents, Music, Pictures, Videos, etc. folders. (Windows 10, 8, 7 or Vista)

Notice: If you have moved the missing folder to another location or disk, then just return back the missing folder to its original location and restart your computer. Otherwise, if you have deleted the reported folder, follow the instructions below to resolve your problem.

1. Open Windows Explorer and navigate to your profile folder:

  • C:\Users\%Username%\


2. Right click on an empty space and choose: New > Folder


3. Now give to the new folder the name that is reported on the error message.

e.g. If the error message shows that the missing folder is the "Documents" folder, then give to the new folder the name "Documents".





4. Close Windows Explorer and restart your computer.

That's it! Let me know if this guide has helped you by leaving your comment about your experience. Please like and share this guide to help others.

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