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Konstantinos Tsoukalas

Konstantinos is the founder and administrator of Since 1995 he works and provides IT support as a computer and network expert to individuals and large companies. He is specialized in solving problems related to Windows or other Microsoft products (Windows Server, Office, Microsoft 365, etc.).


  1. ket
    January 25, 2024 @ 10:49 am

    Thank you soooo much!!!! Finally a write up with very clear information. You saved me night man! I ended up needing to diskpart, but that is okay, it's exactly what I was looking to do.
    Reinstalled win 10, grab ing the stupid bitlocker key, and then proceeding to entirely wipe windows for Linux V⁠●⁠ᴥ⁠●⁠V

    Thanks again!


  2. Alan
    September 6, 2023 @ 3:30 pm

    Thanks for this info. I have a work computer that I just brought home so that I could work from home the following day. I turned on the power and I got that Bitlocker screen, which I had never, ever seen before, so I was dumbfounded. Our IT department support team is pretty non-existent, so Google away. I'm a relatively computer savvy guy, so fooling around in the bios isn't scary for me. Anyway, long story, long, I used your STEP 3 and we're all good now. Thank you so much.


  3. Wallace
    May 16, 2023 @ 12:38 am

    If you have a Microsoft Account, log into that and you can access your bitlocker Recorery Keys. I ran into this problem on a week old Alienware with an AMD R7. Just google "windows BitLocker recovery keys"


  4. Malcolm Jamieson
    September 28, 2021 @ 10:53 pm

    Great article
    We have developed a tool in the hope of educating those with there finger print scanning laptops that they are bitlocker encrypted.
    Most have no clue of the importance of there recovery key
    Harddrive engine will check smart attributes and display the age of a hard drive while checking for a mounted bitlocker drive and automatically save the recovery key in a printable report


  5. Clif
    August 2, 2021 @ 6:13 pm

    Step 3 allowed me to login without having the bitlocker key. Thank you so much for your post


  6. Anon
    November 22, 2019 @ 7:46 pm

    Removing bitlocker is not fixing it.


  7. Francisco
    August 20, 2019 @ 9:20 pm

    Great Post. I was able to solve my laptop lenovo problem.

    Thanks my dear friend.


  8. Heather
    August 15, 2019 @ 10:06 am

    Case 2: Note for Dell Users —- I am a dell user and have logged into a microsoft account to use Office365 and One Note. The same account is -not- associated with any BitLocker key, so it is not an automatic thing.


    • Lars
      August 31, 2021 @ 11:46 am

      Yes, I spent hours on the phone with Dell and Microsoft since I too only got a Microsoft account because I bought Office 365. No Bitlocker recovery key in here. I understood that they would only be uploaded to your Microsoft account if you registered the device when you first set up your computer and Windows, unless there is an option to do it later which of course would imply that you know of Bitlocker and therefore take care of it. I didn't and spent already days to find a solution. This post here is promising….still going through some of the steps.

      Thank you, Constantinos, for putting this up here. I have sifted through tons of posts on Dell's website about this issue. Yours is the most comprehensive one I came across so far!


  9. Nico
    August 4, 2019 @ 12:24 pm


    I'm at step 4, just to let you know you need to know the admin's password if you want to boot the installation from an USB. I'm stuck at this part. I can erase the ssd but I'm not sure if I'm able to boot from the usb after I cleaned the ssd.


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