FIX: The name cannot be matched to a name in the address list on Outlook and Office365 – Exchange (Solved)

Last updated on November 30th, 2020

If you cannot add an Office365 account in Outcook 2019, 2016 or 2013 with error "The name cannot be matched to a name in the address list", continue below to resolve the issue. This tutorial contains instructions to resolve the error "The action cannot be completed. The name cannot be matched to a name in the address list", while adding an Exchange account in Outlook "

FIX: The action cannot be completed. The name cannot be matched to a name in the address list in Outlook & O365

How to FIX: Cannot Add Exchange O365 Account – The name cannot be matched to a name in the address.

To resolve the error "The action cannot be completed. The name cannot be matched to a name in the address list" during adding an Office 365 account in Outlook, follow the instructions below.

1. Login to Office 365 Admin center and go to Users > Active Users.

2. Click on the User where you face the error "The action cannot be completed. The name cannot be matched…"

Cannot Add Exchange O365 Account - The name cannot be matched to a name in the address

3. At the Mail tab click Edit Exchange properties.

Edit Exchange Protperties Office 365

4. Check the Hide from address lists option and click Save.

Exhange: Hide from address lists

5. Now proceed and setup the OE365 account in Outlook on the client's machine. Normally, the account setup process will complete without any problems. *

* Note: If you still cannot add the Exchange account, restart the PC and try again.

6. After adding the email account in Outlook, navigate again to O365 admin center and check back the setting  "Hide from address lists option", if you want the user to appear in your organization's address list.

That's it! Let me know if this guide has helped you by leaving your comment about your experience. Please like and share this guide to help others.

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