Skip to content

Konstantinos Tsoukalas

Konstantinos is the founder and administrator of Since 1995 he works and provides IT support as a computer and network expert to individuals and large companies. He is specialized in solving problems related to Windows or other Microsoft products (Windows Server, Office, Microsoft 365, etc.).


  1. SimeonGG
    September 5, 2023 @ 7:35 am

    On one computer, Protected View don't work at all. No matter you open file from Outlook or downloaded document on desktop. Problem was video driver issue, also error say that word/excel don't have permissions to open file in protected view. Here is log of problem:

    Faulting application name: WINWORD.EXE, version: 16.0.10401.20025, time stamp: 0x64c878e7
    Faulting module name: igd10um64xe.DLL, version:, time stamp: 0x64f42737
    Exception code: 0xc0000005
    Fault offset: 0x00000000001e7960
    Faulting process id: 0x0x3168
    Faulting application start time: 0x0x1D9DF38E514C000
    Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\WINWORD.EXE
    Faulting module path: C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_db9a04a5a0077430\igd10um64xe.DLL
    Report Id: 383da0e8-ee1f-451a-8738-2d36ee10f706
    Faulting package full name:
    Faulting package-relative application ID:

    Install older driver version fix issue.


  2. John
    October 8, 2021 @ 2:00 am

    Had trouble with a client getting these errors when opening a file from outlook.

    A repair install of office fixed the issue


  3. Aryan
    April 9, 2021 @ 1:22 pm

    Thanks a lot it worked .God bless you


  4. JaM
    November 29, 2019 @ 6:29 am

    Method 3 is working for me.


  5. HappyUser!
    September 13, 2019 @ 10:07 am

    Top tips. Method 3 worked for me. Not sure why this issue has suddenly occurred though. Not had a problem in the past opening Outlook attachments – always got a warning and asked it you wanted to open them. Suddenly, that stopped at the files just wont open.


  6. Thanks
    July 24, 2019 @ 3:36 pm

    This really worked! Thank you!


  7. Arshad
    July 23, 2019 @ 1:46 pm

    Thank you very much for this help. Worked well…


  8. wakzeg
    February 12, 2019 @ 3:43 pm

    Thank you so much dude. You just safe my final assignment. God bless you :)


  9. Hay Why
    November 29, 2018 @ 9:45 am

    Many thanks.


Leave a Reply

Your email address will not be published. Required fields are marked *