Word is slow to open or close

Last updated on November 25th, 2014

One common problem faced on many computers is the slow launching or termination of MS Word.  This problem is usually due to a corrupted or problematic "Normal.dot" template. The "Normal.dot" template is the location where word saves all the default settings (e.g. font type, font size etc.) and it is used with every word file –blank or not- you open.

This tutorial fixes the following problem(s) of Word: Word is to slow to start, load documents or close.

To solve these problems find the word templates location folder and delete the "Normal.dot" (or "Normal.dotm" if you have Word 2007/2010) file. To do this follow these steps:

1. With your MS Word application closed, go to Start > Run



2. At the "Run command box" copy and paste one of the following commands according to your operating system version and then press "OK"

a. For Windows XP:

%USERPROFILE%\Application Data\Microsoft\Templates\

b. For Windows Vista / Windows 7:


2. Locate the file called "Normal.dot" if you have Word 2003, or "Normal.dotm" if you have Word 2007 or 2010, or "Normal.dotx" if you have Word 2013 and delete it. Don't worry about the deletion. Next time you open MS Word, a new, clean Normal.dot or Normal.dotm, Normal.dotx  will be created.


Now open MS Word and enjoy writing!

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