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  1. Dawn
    September 30, 2019 @ 5:49 pm

    Does this also work for laptop/computers that Windows have posted are unable to get the Version 1803 Update? My laptop is supposedly "too old/outdated" but I noticed that a previous commenter had a 9 year old computer that your suggestions helped so I figured I would ask…I will also be posting on that person's comment to ask them if their computer had been on the list but, since you did all this research and made this wonderfully helpful article, I figured I would also ask you. Thank you for the article and for your help!


    • lakonst
      October 1, 2019 @ 8:50 am

      I cannot answer with certainty. It depends by the laptop model. I suggest you to update your BIOS on your laptop before updating Win10.


  2. Paul
    September 22, 2019 @ 6:17 am

    Thank you so much, I've been stuck on this problem for around a year now. The solution ended up being a combination of ideas I got from this post.

    Uninstalled virus scanner and VPN
    Disabled VT-D in BIOS
    Disabled all Microsoft services
    Disabled turbo mode in AVG PC Tuneup
    Then followed method 3. Though the Dism restoreheath command was not recognized.
    Then used method 2

    After all that, SUCCESS!!!

    Thank you so much to all that helped in me getting this problem solved.

    Cheers :-)


  3. David
    July 4, 2019 @ 7:29 am

    Thanks a lot. Method 1 didn't work but method 2 just worked for me. Updated from 1703 to 1903.

    Note that the first try of method 2 froze my 8-yr-old computer but the second try worked.


  4. Santos
    June 23, 2019 @ 5:42 pm

    After one year trying to updade to 1803,
    finally i installed. Disabled VT-D on BIOS.
    Thanks for your help.


    • Phillipe
      July 14, 2019 @ 8:26 pm

      THANK YOU! That was also my problem!


  5. GAREN
    June 19, 2019 @ 11:27 pm

    After spending a year of frustration it worked, I tried 1st and 3rd method at the same time. Thanks a lot.


  6. Mike Latino
    June 15, 2019 @ 1:37 am

    This article saved me. I have been trying to update my computer for weeks with no luck. I followed the steps on how to install Windows10Upgrade9252.exe and it fixed my computer.
    Thank you very much.


  7. joe
    May 16, 2019 @ 10:50 pm

    I tried all of these recommendations a couple times, nothing has worked. My laptop stops at 52% on the install during restart and reports "this version of windows could not be installed your previous version of windows must be restored" (I'm paraphrasing).

    I have no idea what to do, and I'm not as computer savvy as the others on this forum. It's been like this for months and I have no idea what to do.


    • lakonst
      May 17, 2019 @ 9:09 am

      joe: Read and follow all the instructions in this troubleshooting guide.


      • Joe King
        May 17, 2019 @ 5:18 pm

        Ok, I'll give that a try.


      • Joe
        May 21, 2019 @ 10:57 pm

        Over the past couple days I have tried all of the options on the page you mentioned, minus the Perform a Clean Windows 10 installation (seems like a last option that I'm not ready to exercise yet). None of the options worked.

        During method 8, error 0x80070643 was cited as a problem. Is there anything else you'd recommend?


        • lakonst
          May 30, 2019 @ 10:48 am

          @Joe. First of all, check if the developer mode is enabled. If it is, then disable it and try to update. If the problems persists, follow all the suggestions and methods in this troubleshooting guide.


          • Joe King
            June 2, 2019 @ 9:21 pm

            Developer mode was not enabled, I did try all the options in the troubleshooting guide except the Perform a Clean Windows 10 installation. I'm guessing that is what you are recommending?

          • lakonst
            June 3, 2019 @ 9:04 am

            @Joe King: Sometimes it is less time consuming to Perform a Clean Install of Windows, instead of troubleshooting.

  8. JackyDepp
    April 12, 2019 @ 10:15 am

    Après avoir essayé les 3 premières méthodes, ce qui a fonctionné pour moi, cela a été la désactivation du pare-feu Windows.


    • Joe King
      June 6, 2019 @ 2:48 am

      ok, thank you.


  9. kthulu
    April 3, 2019 @ 6:35 am

    I 've had the same issues, and after many attempts and trying most suggestions I 've found online such as uninstall hyper v, remove antivirus, run windows update troubleshooter changing bios settings for virtualisation, and clearing windows>softwaredistribution folder, fixing Windows corruption errors with DISM & SFC tools and restarting bits and windows installer… and nothing seemed to do the trick.. until I thought to try decrypting the C drive i had encrypted with VeraCrypt… and bingo this fixed it for me…


  10. Omer Landry
    March 2, 2019 @ 8:04 pm

    method three worked for me. Tks a lot. You are a genius


  11. maus bier
    March 2, 2019 @ 1:38 pm

    Method 2 worked for me! Thanks!! it took me almost a year to find this page :)


    • Ogundele Raphael
      July 11, 2019 @ 3:50 pm

      Hello…can you please explain how you did the decrypting c drive


      • lakonst
        August 28, 2019 @ 12:20 pm

        @Ogundele Raphael: Open the 'BitLocker Drive Encryption'settings in Control Panel and turn off the drive encryption on drive C:


  12. Dick Pierce
    February 15, 2019 @ 4:32 am

    Method 3… 'Fix corruption errors'… worked like a charm, allowing a Nov '18 and the latest Feb '19 updates to install. They were downloading with no problem… installation was a totally different scenario.


  13. Nabbas
    February 9, 2019 @ 10:32 am

    Set the App Readiness service to Automatic and started. (you can just leave this automatic if you like)

    Start MSConfig app – go to services tab – Hide all Microsoft services
    Select all services and click Disable all – Click OK

    Install update(s)

    Start MSConfig app – go to services tab – Hide all Microsoft services
    Select all services and click Enable all – Click OK


  14. Jason G
    February 5, 2019 @ 12:12 pm

    after 14 hours of troubleshooting i finally went from 1709 to 1809
    I had to disable Intel virtualization and disable GBE controller in bios.

    asus rampage extreme iii
    GTX 780


  15. GSajer
    January 18, 2019 @ 4:10 am

    Here's my experience. I have 3 comps. Any connected to ethernet were able to absorb 1803. NOT the notebook. It was restricted to wifi. No ethernet port. Failed every possible solution proposed on earth. I bought an ethernet to usb converter. Got it going and plugged it into the router. 1803 and all it's components came down slicke'n snot. Why? I haven't a clue. Hope this helps someone.


  16. Arsaintech
    December 5, 2018 @ 7:35 pm

    Very helpful information. Thank you for sharing.


  17. Tee
    December 3, 2018 @ 1:34 pm

    Thank you so much for this. I've been going mad for months and I think this has solved it.


  18. Linux Wannabe
    November 4, 2018 @ 6:03 pm

    I now give up!!!!!
    I tried all above and nothing works.
    I think that Micrsoft has coming to be a real problem to them selves.
    All updates are so big nowadays so the risk that something happens is now more than 50 %.
    You are lucky if you get away with a clean update. You are now sitting with 120 hart RPM when ever an update is ongoing.

    I just wasted Saturday and Sunday in trying EVERYTHING!!!!!!
    Now i have to admit that I have to start al over again from scratch with a factoryreset.

    I hate Windows 10 ……………


    • Jon
      January 4, 2019 @ 2:41 am

      Hey there. Seems like you are going through what was….. until today that is. Check your bios. Under the chipset tab look for something called Virtualization (something). May also be called VT-D. If you see that setting disable it then save and exit. Try the update again. Note that I am using an Intel chip, but I believe AMD has a similar setting with the term Virtualization.

      Also, I'm on an older motherboard and chip. If you have a newer system this may be irrelevant. My specs below:

      OS Name Microsoft Windows 10 Pro
      System Type x64-based PC
      Processor Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz
      BaseBoard Manufacturer ASUSTeK Computer INC.
      BaseBoard Product P6T SE


      • Greg Smith
        January 4, 2019 @ 9:12 pm


        Your solution of turning off virtualization in BIOS solved the update issue on my ASUS desktop.



  19. Matthias
    October 25, 2018 @ 10:36 pm

    It worked.
    I just disabled my antivirus for the duration of the installation.
    The installation did reach 90% (+-+-) and then go back to 0% (+-+-+),
    but that second time it did finish.
    I was not present to observe the exact numbers that it jumped to.


  20. Elle
    October 11, 2018 @ 11:00 am

    This article has been very useful. Ended my hours of troubleshooting. Thank you so much.


  21. Marcus
    September 9, 2018 @ 4:41 pm

    What ended working for me was in in BIOS > Advance > Chipset >Intel VT-d > Change ENABLED to DISABLED


    • Mike
      December 1, 2018 @ 12:45 am

      Worked like a charm, thanks.
      How did u figure it out man??


    • Matt
      December 18, 2018 @ 4:07 pm

      You sir, win the Internet today.
      This fixed it!!!!!


    • Alex
      December 25, 2018 @ 9:22 pm

      I have to say – this fix worked for me as well. Unfortunately, reenabling Intel VT-d hangs the boot, so it has to remain disabled.


    • Jon
      January 4, 2019 @ 2:44 am

      THANK YOU!!!!!!!!!!! Fixed my issue.


    • Robert Douglas
      January 12, 2019 @ 8:51 am

      Same. Tried all of the above fixes but it was the bios causing the problem the whole time.


  22. David J
    August 31, 2018 @ 6:34 pm

    Thanks for the exhaustive treatment of this issue. Fortunately, my problem was solve by following some of the first steps that you suggest.
    1. Remove antivirus program
    2. Remove USB wireless devices
    3. Open 'Services.msc', STOP Windows Update (Didn't delete Software Distribution folder)
    4. Clicked on Update Assistant on my desktop.

    That worked Thanks so much!


  23. Tom
    August 22, 2018 @ 11:09 pm

    Method 2 above worked for me.


  24. Ralph
    August 17, 2018 @ 10:48 pm

    Intel SSD driver and Conexant ISST Audio made rollback issue updating 1709 to 1803.


  25. Buegues
    August 17, 2018 @ 10:27 pm

    Instead of switching off Windows Update you can hide particular update.
    In order to do that get from microsoft site and run script named wushowhide.diagcab


  26. Dinsdale
    July 31, 2018 @ 9:56 pm

    Thanks for all the tips. My solution to fix the problem on my old man's HP Pavilion, was to update the BIOS to the latest rev. After update, smooth sailin'. Well, still took 2,5h to complete.


    • Sarmad
      November 18, 2019 @ 2:38 am

      Updating the BIOS solved my problem as well. My hardware is HP Compaq Elite 8300 ultra small form factor (USSF). I have been trying to install this Windows 1803 update for about 2 years now. Finally it's done. Big thanks to Dinsdale.


  27. vmelts
    July 11, 2018 @ 4:41 pm

    Thank you so much! The update failed a number of times on my machine, and I started to look for a solution. I found this page, I followed these instructions and now the update is in. Thanks again!


  28. Moorea
    July 5, 2018 @ 9:10 pm

    Greetings! Quick question: would CCleaner be a 3rd party antivirus or security program?


    • lakonst
      July 6, 2018 @ 9:02 am

      @Moorea: CCleaner is not an antivirus. But is always better to have less programs at startup during upgrade.


  29. Adam
    June 27, 2018 @ 12:40 am

    Thanks a lot. Method 2 finally worked for me!


  30. Tim Richardson
    June 26, 2018 @ 11:30 am

    I had a big problem with it getting stuck at reboot.
    I followed step Method 3 (the previous tips did not work) and I also used msconfig to disable every startup service which was not Microsoft. I also deleted logitech software and some residual anti-virus.
    This computer is a dual boot Linux/Windows computer, and because it was getting stuck at Windows boot, I thought it may be due to dual boot, but it wasn't. I can tell you that Windows updating is a lot worse than linux these days. This was a bad experience.
    Thank you so very much for the tips.


  31. Charles
    May 28, 2018 @ 5:08 pm

    Thank you for this article. After 1703 abomination soiled my laptop, the suggestions here: repair the windows update, force the 1803 download broke me out of the reboot/fail cycle.


  32. Daan
    May 28, 2018 @ 2:17 pm

    Thanks for the article. I tried all the steps and updated the graphics card drivers prior to the update installation. However, each time the installation manages to get to 86% and then fails and reverts to the previous version of Windows. :-(


  33. Fritz
    May 16, 2018 @ 2:25 pm

    Thanks a lot. Method 2 finally worked for me!


  34. ANYMS
    May 16, 2018 @ 2:22 am



  35. Mike Hayes
    May 14, 2018 @ 4:01 am

    Have the issue of 1803 install/fail/retry over and over. Using the above
    step (any) won't work on my PC as Windows Update service properties shows it running and all is grayed out. (Yes I'm Admin)
    3.Double click to launch Windows Update service's properties.
    4. Set the Startup Type to Disabled and click OK.
    Doesn't work because everything in is grayed out!

    I don't remember for sure, but I had a client last month whose PC had been failing on 1709 since it's release due to out of memory issues and these same steps were called for. None worked. I ended up creating a boot media with the latest patches incorporated and doing the reinstall Windows 10. I wasted so much time trying so many other ways until I bit the bullet and did the reinstall.
    What I don't understand is if MS pulled 1803, why is Win 10 Update downloading it (a week ago)


  36. JohanM
    May 10, 2018 @ 9:59 am

    Thanks for your time and great knowledge. In my case the problem was in differenet place. Problem was in encryption of my system partition. I am using VeraCrypt… Solution for me was uncrypt system drive and then install windows update (1803).. Sorry for my English


  37. Phiovo
    May 8, 2018 @ 3:29 pm

    thanks a lot, this article is very useful. I respect you Bro!


  38. rootstirea
    May 7, 2018 @ 7:06 am

    Thanks a lot for the article post.Much thanks again. Fantastic.


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